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Field Services Engineer
Field Services EngineerJMS Staffing • Houston, TX, United States
Field Services Engineer

Field Services Engineer

JMS Staffing • Houston, TX, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

You will lead our client's forward-deployed reliability function—assisting 24 / 7 customer support, hands-on hotfixes, and onsite remediation. You’ll dive into code when needed, ship patches safely, build customer-facing tools and internal utilities, and assist in a small triage pod. You’re equal parts incident commander, field engineer, and player-coach who turns real-world issues into stable, scalable solutions.

What You’ll Do

  • Assist 24 / 7 Reliability : Participate in an on-call rotation covering critical incidents across software, firmware, networking / LTE, and on-site hardware setups (docks, sensors, EXT / compute, cabling).
  • Hands-on Engineering : Triage issues, reproduce defects, write / merge hotfixes, and upstream fixes to core services with tests, feature flags, and safe deploys.
  • Onsite Remediation : Travel to customer sites for high-severity issues, new site stabilizations, and complex integrations; coordinate with local stakeholders and vendors to facilitate customer needs.
  • Build Tools & Products : Create small services, scripts, and dashboards that solve recurring customer pain (telemetry, log scrapers, health checks, alerting, one-click diagnostics).
  • Run Incident Management : Establish SEV levels, lead bridges, drive comms (internal / external), deliver RCAs within SLA, and track corrective actions to closure.
  • Operational Excellence : Maintain runbooks, golden signals / SLOs, playbooks, and site commissioning checklists; push automation to eliminate manual toil.
  • Partner Cross-Functionally : Work tightly with Customer Success, Product, and Core Eng to prioritize fixes, capture field insights, and harden releases before wide rollouts.
  • Security & Compliance : Handle sensitive data responsibly, follow access controls, and ensure logs / RCAs meet public-safety expectations.
  • Readiness & Training : Level up CS and field partners with training, shadowing, and cert programs; ensure every site has a clear “break-glass” plan.

Qualifications

  • Bachelor’s degree in Engineering, Electrical / Mechanical / Systems Engineering, or related technical field (or equivalent experience)
  • 2–4+ years in Technical Support / Platform / Firmware roles with direct on-call ownership; 1–2+ years leading small teams or rotations.
  • Strong debugging across hardware and software : backend services (Python / Go / Node), web clients, Linux, networking (LTE / VPN / DNS), edge devices, or embedded / Linux SBCs (e.g., Jetson), with basic hardware troubleshooting knowledge
  • Proven incident management in production environments; disciplined use of logs, metrics, traces, and safe rollout patterns (canary, feature flags, rollback).
  • Comfortable reading and modifying code(C++ / Shell / Python), writing tests, and merging hotfixes to production under pressure.
  • Excellent internal and external customer communication—clear, calm, and accountability-first.
  • Ability to travel on short notice; valid driver’s license; comfortable around rooftops / docks and light hands-on hardware work.
  • Able to lift 50lbs for short durations.
  • Current part 107 commercial drone pilots' licenses or the ability to obtain them.
  • Nice to Have

  • Public safety, robotics, autonomy, or telecom experience.
  • Cloud ops (GCP / AWS), Terraform, container orchestration, CI / CD.
  • C++, Python, React / TypeScript familiarity
  • FAA / DFR familiarity; RF / interference troubleshooting; ADS-B / UTM exposure.
  • Background working with secure environments and audit-ready processes.
  • Prior experience with DJI systems
  • On-Call & Travel Expectations

  • On-call : Participates in and manages a 24 / 7 rotation; off-hours and weekends as needed.
  • Travel : ~30–60% variable; spikes for critical incidents, new city launches, and complex integrations.
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