Dealership Service Advisor

We are a busy team-oriented shop in East Sacramento. We are looking to hire an upbeat Service Advisor for our staff. Our company is growing fast.

This is an independent automotive repair center that provides a comprehensive list of repairs and services and has an IMMEDIATE opening for an experienced Service Advisor.

The service advisor is the face of the business and should have strong customer service and communication skills. Using these skills, the service writer should be able to determine the customer's repair/maintenance needs while making the customer feel confident in our ability to meet their needs.

The Service Advisor presents a friendly, professional greeting to customers and helps identify, confirm, and offer a resolution to customer concerns. They serve as the communicator between customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Experience in the automotive field is required.

We offer best-in-class industry benefits:

• Competitive pay
• Paid Holidays
• PTO is offered after 1 year
• IRA Retirement Plan
• Contact us today to schedule an interview!
• Compensation depends on Qualifications. $55,000 - $95,000 a year

$55,000

• Maintain the service department schedule and slot appointments for vehicle repairs
• Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
• Manage all automotive paperwork, including repair orders, invoices, and maintenance records
• Verify warranty protections, review service contract coverage, create cost estimates, and all other documentation to facilitate vehicle service work
• Follow up after completed service appointments to ensure customers are satisfied with vehicle repairs

• Experience using Microsoft Excel, Word, and other basic computer programs is necessary
• Have a high school diploma or GED equivalent
• Work history should include a service advisor role or other employment-related to automotive technology
• Excellent organizational, interpersonal, and communication skills are necessary
• A valid, state-issued driver’s license and clean driving record is required
• Friendly personality with great customer service skills.
• We use Tekmetric, Autops, Ondemand, and Steer.
• Ability to organize, dispatch, and maximize shop output.
• Communication skills that lead to additional sales without pressuring the customer.
• Team player with self-motivation.
• Good telephone skills and the ability to multitask when necessary.

Good day,

As the owner and operator of Turning Wrenches Auto Repair, I opened this shop in 2014 with a desire to offer the very best experience to all my clients and a place for fellow technicians to grow without the drama. The shop drama was another reason I decided to open my own shop. We offer a team environment that allows for growth and reward. Here is our customer promise: We are committed to ensuring that every vehicle we service meets the highest standards of performance and reliability. This is what motivates our team day by day. If this fits your core ethics, come join our team.

Yours truly,

Adrian Frias