Customer Onboarding Specialist

A company is looking for a Customer Onboarding Specialist who will manage client relationships and deliver exceptional service remotely.

Key Responsibilities

Forge strong relationships with clients to understand their HR needs and craft tailored solutions

Implement and manage HR technology solutions to enhance client operations and workforce engagement

Provide expert HR guidance on compliance, best practices, and strategic initiatives

Required Qualifications

Prior experience in Customer Support, Client Success, or SaaS support role (HR Tech experience preferred but not required)

Experience with Intercom or similar platforms (e.g., Zendesk, HelpScout, FreshDesk, HubSpot Service Hub)

Ability to multitask high volume chat and tickets while maintaining response quality

Experience working in a remote environment and managing virtual client relationships effectively

Professional, empathetic communicator with high emotional intelligence