Service Technician

Job Title: Service Technician

Department: Service

Supervisor: Service Manager

Summary Description

Repair, customize, maintain, or overhaul both customer and dealership-owned powersport products as close to the allotted time schedule as possible with excellent quality.

Duties and Responsibilities

• Accept work assignments from the Service Advisor and/or Service Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair, and customization work in accordance to factory specifications.
• Notify the Service Advisor and/or Service Manager of additional work needed or any delays in expected completion as soon as they become known, so that customer may be contacted and notified of delay.
• Keep customers’ vehicle cleaner than when it was dropped off.
• After job is finished, ensure proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Assist the Service Advisor, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Completion of factory authorized formal training programs and/ or equivalent work experience.
• Equipped with proper tools.
• Maintain a positive attitude and relationship with all other employees.
• Ability to work a flexible schedule including weekends, holidays, and evenings.
• Proficient in meeting deadlines on a timely manner.
• High School Diploma or equivalent degree preferred.
• Valid driver’s license with motorcycle endorsement, and ability to be approved by the dealership’s insurance company based on MVR record.
• Passion for the powersports lifestyle and community.
• Attention to detail.
• High energy level needed.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, stop, crouch, reach, handle tools, and lift 50lbs of material.
• Requires the ability to balance and push an 800+lb motorcycle and ability to maneuver watercraft while on their trailers.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position.