Front Office Manager

Overview

The Front Office Manager leads all aspects of front office operations to ensure an exceptional guest experience. This role upholds a strong commitment to service by anticipating, soliciting, and responding promptly to guest needs while fostering a welcoming and efficient environment.

Leading a team that includes managers and supervisors, the Front Office Manager ensures that all Front Office Team Members receive consistent training and development, and that new hires are properly prepared to meet service and operational standards. The role supports a culture of empowerment so the team can deliver outstanding service and contribute to meeting or exceeding departmental financial goals, including budgeted profit and margin targets.

The Front Office Manager prepares the annual departmental budget in alignment with the hotel’s operating plan and oversees key human resources functions such as recruitment, selection, onboarding, coaching, performance evaluations, and recognition efforts. This position maintains a skilled, engaged, and motivated workforce dedicated to operational excellence and guest satisfaction.

Qualifications

• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to the health / safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals : Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.