Veteran Services Coordinator

Job Description

Job Description

Salary :

About the Organization

Liberty Dogs is a premier Service Dog training program whose goal is to empower Veterans with disabilities to lead more independent and fulfilling lives - enhancing their well-being through the unconditional support that Liberty Service Dogs provide.Located on a 27-acre campus, it includes a training facility, dog housing, an administrative and multipurpose building, and accommodations for Veterans staying on campus to train with their Liberty Service Dogs.

Position Summary :

The Veteran Services Coordinator isLiberty Dogs main point of contact for all applicants, clients, and graduates.While providing quality customer service, they willassistindividuals with mental health conditions, including PTSD-Post Traumatic Stress Disorder, TBI-Traumatic Brain Injuries, MST-Military SexualTrauma,and physical disabilities.The Veteran Services Coordinator will be knowledgeable and comfortable speaking about the services provided byLiberty Dogswhile educating applicants' expectations andmaintainingongoing communications with graduates.

Key Responsibilities :

• Manage application processes to include receipt, review, communication with applicants, and maintenance of their files.
• Forwardsallappropriate applicationmaterials to prospective clients within the timeline as dictated by Liberty Dogs standards.
• Communicates procedures and answers any questions to aid andfacilitateVeterans requesting a Liberty Service Dog.
• Interacts and communicates with Veterans through every step of the process, including post-placement communication for the lifetime of the team to ensure a successful outcome per Liberty Dogs and industry standards.
• Followsprocedures and safeguards for all sensitive (PIAA / HIPAA) program information.
• Assistother department members with Veteran Services database training, and is a resource for Liberty Dogs executives, training, and marketing staff.
• Assist theDepartment Headwith initiatives relating to internal programs and process improvement, and other duties as assigned by the Director of Veteran Programs
• Provides information / instruction as needed so that the most current matching information is available to theLeadership Staff.Alwaysensuringthat all informationsubmittedisaccurateandmaintainedconfidentially.
• Assists theDepartment Headin producing monthly activity reports by capturing data accurately.
• Maintainsa working understanding of the readjustment issues affecting Veterans with Post-Traumatic Stress Disorder (PTSD), Traumatic Brain Injury (TBI),andMilitary Sexual Trauma (MST).
• Coordinates travel / transportation arrangements for Veterans attending each assigned class, prepares travel reports for internal review, and checks for omissions and inconsistencies.
• Coordinates airport drivers and Veteran pick-ups and drop-offs.Maintainsa working understanding of traveling with a Service Dog, airline policies, andrequireddocumentation for State and Federal laws.
• Works withstakeholdersto resolve guest Veteran issues, including rule violations, guest Veteran evictions, guest policy changes, guest Veteran communications, and guest Veteran check-in / check-out.
• Attends andparticipatesin educational training / seminars asrequired.
• Other duties as assigned.

Required Skills & Qualifications :

Physical Demands & Work Environment :

Why Join Liberty Dogs?

At Liberty Dogs Foundation, we live by a simple truth : We take care of those who have taken care of our great nation. This role is your opportunity to shape a program that will set a national standard in Veteran wellness and service dog partnershipschanging lives, one Veteran and one dog at a time.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.