Program Coordinator

Program Coordinator

On-site - New Way Services - Full time Chicopee, Massachusetts, United States

MHA - Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About New Ways Services - (ABI Division) New Way is MHA's residential and community-based program for individuals living with acquired brain injuries (ABI) due to trauma, stroke, or serious illness. These life changes can bring physical, emotional, and cognitive challenges, and New Way provides the support needed to navigate them. Through personalized care, skill-building, and meaningful daily routines, individuals are supported in gaining independence, reconnecting with others, and living fully in the community. Our homes are safe, accessible, and integrated into typical neighborhoods, offering 24 / 7 support along with nursing, clinical, and therapeutic services.

Position Summary

The Program Coordinator oversees two residential homes serving survivors of acquired brain injury or other major life-changing events. They ensure high-quality care, promote a positive program culture, and supervise Site Managers and Direct Support Specialists. Working closely with nursing and clinical staff, the Coordinator ensures compliance with federal, state, and organizational policies.

Pay Rate : $56,000 annually

Schedule : Monday through Friday 8am-4pm OR 9am-5pm (40h)

Key Responsibilities

• Oversee Site Managers and staff to ensure exceptional care delivery, adequate staffing ratios, program schedules, and timely completion of program deadlines through supervision and training.
• Support hiring, onboarding, training, performance management, and disciplinary actions in coordination with the Senior Director and Vice President.
• Remove barriers and problem-solve operational issues that delay or disrupt services to ensure continuity of care.
• Collaborate on Individual Service Plan (ISP) development, monitor implementation, and manage transitions from skilled nursing facilities, including Transitional Assistance Plans.
• Maintain licensing and regulatory compliance through audits, systems management, staff education, and adherence to MHA policies and procedures.
• Serve as a liaison between departments, DDS Service Coordinators, external vendors, state agencies, and families / guardians, ensuring clear communication, reporting, and referrals.
• Participate in the divisional on-call system by maintaining 100% communication coverage for assigned clusters and submitting weekly on-call reports to ensure program safety.
• Foster a collaborative, respectful, and safe team environment focused on participant needs, workplace safety, and reporting hazards or incidents as required.

Requirements

Valid driver's license, reliable vehicle, sufficient auto insurance, and acceptable driving record. Bachelor's degree in related field preferred. 3-5 years of professional experience with at least 2 years in a supervisory role (or equivalent experience). Experience working with brain injury survivors or individuals requiring physical care strongly preferred. Ability to work independently, manage priorities, lead a team, and adapt to participant needs. Strong oral, written, organizational, and computer skills. Excellent interpersonal skills with patience, compassion, and cultural sensitivity. Must maintain certifications in medication administration (MAP), CPR, and First Aid.