Box Office Manager

Box Office Manager

Pittsburgh, PA, USA

Full Time Staff

Position : Box Office Manager

Department : Pittsburgh Playhouse

Reports To : Director of Marketing

Work Schedule : Fully on campus

Primary Function : Responsible for the administration of box office finances, sales, customer relations, staff / student / co-op supervision, reports, and scheduling. This position is front-facing and responsible for ensuring the consumer satisfaction of all patrons including all public, VIP guests, donors, corporate sponsors, foundation representatives, guest artists, students, faculty, and staff. While supervising box office and front of house staff, this role develops ongoing strategies and tactics to create a welcoming and positive experience for our community and patrons.

Qualifications :

• Bachelor degree in business, accounting, or related field (or equivalent education, skills, and directly related work experience).
• Minimum of two years related experience in ticket sales or closely related field and supervisory experience.
• Exceptional people and communication skills. Able to think quickly and solve problems in an instant to ensure the comfort and accessibility of our patrons.
• Highly organized and detail oriented. Able to work well with and supervise others as well as work independently, and manage all box office employees including assistants, over hire, temporary employees, co-op positions, work study and apprentices.
• Strong computer, technology, and data reporting experience.
• Well versed in computerized ticketing systems (Tessitura).
• Flexible work schedule including evenings, Saturdays and Sundays.
• Supervisory responsibilities : 15 part-time direct reports including assistants, over hires, temporary employees, co-op positions, work study students, and student apprentices.

Duties and Responsibilities :