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Medical Front Desk Supervisor
Medical Front Desk SupervisorLange Recruiting • Midlothian, VA, US
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Medical Front Desk Supervisor

Medical Front Desk Supervisor

Lange Recruiting • Midlothian, VA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

The Front Desk Supervisor at Richmond Integrative & Functional Medicine is a hybrid leadership and execution role that combines the duties of a Medical Receptionist and in-office Team Supervisor . This role is responsible for fully owning and executing all front desk functions - including patient intake, insurance verification, co-pays, and communication - while also leading in-office team coordination, promoting accountability, and helping to optimize workflows under the guidance of the Director of Operations.

This is not a transitional or purely administrative position , but a leadership opportunity for someone who excels in a fast-paced medical setting, enforces standards and structure, and genuinely supports both patients and team culture.

What You'll Bring :

  • You thrive in a high-performance environment
  • You take full ownership of your work
  • You're a proactive leader
  • You're confident delegating, but enjoy a hands-on leadership role
  • You know how to maintain professional boundaries
  • You have a genuine heart for patient care

What You'll Do

  • Perform all front desk operations to ensure the highest patient care and efficiency of the office flow (phones, check-in / out, payments, inbox management, documentation, insurance, patient flow).
  • Lead daily Zoom huddles with the Patient Care Team.
  • Model professionalism and establish boundaries while mentoring others and escalating issues appropriately.
  • Maintain HIPAA compliance and update patient records with accuracy.
  • Track front desk and in-office workflows, documenting inefficiencies and proposing improvements.
  • Collaborate with the DOO to ensure training, delegation, and accountability are consistently applied.
  • Provide coverage during peak times and support inventory / supply maintenance when needed.
  • Ensure timely, proactive handling of patient concerns and resolution of logistical issues.

    • Key Leadership Expectations

  • Act as the first point of escalation for patient or patient care team concerns.
  • Lead by example and empower the team without micromanaging or absorbing others responsibilities.
  • Delegate appropriately and close the loop on all open tasks.
  • Identify and address false harmony within the team, keeping the DOO updated weekly on team performance and alignment.
  • Support structured SOP use, team scorecard review, and continuous improvement.
  • Stay informed on best practices, technology tools (e.g., EMR, Keap, Coda, QuickBooks), and risk management protocols.

    • What Success Looks Like

  • Patients experience a seamless, compassionate, and efficient check-in / check-out process.
  • The front desk area operates like a well-oiled machine, even under pressure.
  • In-office staff meet and often exceed expectations because you communicate clearly, reinforce accountability, and don't carry the whole team.
  • Issues are escalated through the proper chain of command - not left unresolved or managed informally.
  • The office environment aligns with the team as a whole and RIFMs mission, values, and cultural expectations.

    • Qualifications :

  • 3+ years of experience in a medical front desk or customer-facing healthcare role
  • 2+ years of experience in medical office management / team lead role
  • Strong communication and interpersonal skills
  • Tech-savvy; familiarity with EMR / EHR systems, Google Suite, and Slack
  • Organized, detail-oriented, and calm under pressure

    • Cultural Fit :

  • Embody RIFMs values of encouragement, respect, commitment, and faith
  • Model both kindness and firmness; balance compassion with accountability
  • Willing to have hard conversations in the service of team performance and patient experience
  • Committed to supporting patient healing and team success
  • Approach the role as a long-term leadership opportunity, not a transitional position
  • Maintain clear boundaries in relationships with peers while cultivating a respectful, team-oriented culture
  • Honor chain-of-command, confidentiality, and professionalism

    • Richmond Integrative & Functional Medicine Overview : Richmond Integrative & Functional Medicine (RIFM) is a mission-driven, patient-centered practice that restores health and hope through integrative medicine. We are rooted in the belief that every person was made for health and our care model reflects a deep commitment to education, empowerment, and advocacy. Our team culture is aligned with our core values : Encourage, Empower, Educate, Family, and Faith.

    If you're ready to lead with confidence, care, and compassion and help us continue to grow and thrive wed love to meet you!

    Apply today and join a team where your leadership makes a difference every day.

    Compensation - $22 to $26 per hour

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    Front Desk Supervisor • Midlothian, VA, US

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