Talent.com
Technical Support Representative -- BARDC5692833
Technical Support Representative -- BARDC5692833Compunnel Inc. • South Jordan, Utah, United States
[error_messages.no_longer_accepting]
Technical Support Representative BARDC5692833

Technical Support Representative BARDC5692833

Compunnel Inc. • South Jordan, Utah, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

LinkedIn Job ID : BARDC5692833

Responsibilities include :

  • Demonstrate strong customer service skills to provide phone support including :

o Listening to the customer to gain an accurate understanding of the situation

o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue

o Producing accurate, detailed documentation at the client, problem and incident level

o Resolving conflict

  • Responsible for high quality end-user technical support, related to enterprise software and hardware
  • Responsibilities include assessment, triage, research, training / education and resolution of incidents and requests regarding the use of application software products and / or infrastructure components in a fast paced 7x24x365 environment.
  • Under general oversight, provides after hours and weekend support as needed.
  • The position requires attention to detail, follow through, teamwork focus and positive attitude.
  • An understanding of technology and the ability to apply that knowledge to support all existing systems
  • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and / or in person
  • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
  • Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
  • Provides investigation, diagnosis, resolution and recovery for hardware / software problems
  • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware / peripherals and software

    • Qualifications :

  • Excellent customer service skills required
  • Excellent communication skills required
  • Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
  • Preferred work experience in technical support role but not required
  • Required Education : High school diploma or GED with relevant work experience
  • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
  • Self motivated and ability to work on own initiative in a high pressure environment
  • Willing to work variable shifts including evenings, weekends and public holidays
    • [job_alerts.create_a_job]

    Technical Support Representative • South Jordan, Utah, United States

    [internal_linking.related_jobs]
    Remote Customer Support Associate

    Remote Customer Support Associate

    TurboTax • Bountiful, Utah
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Customer Support Specialist II

    Customer Support Specialist II

    Mosaic Health • Sandy, UT, US
    [job_card.full_time]
    Apree Health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office.We are looking for motivated individuals with experience in the rapid-growth ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Sales Representative

    Technical Sales Representative

    Sika AG • Salt Lake, Utah, USA
    [job_card.full_time]
    Sika is looking for an experienced Service Representative to join its growing team in the Salt Lake City area for the Roofing business. The sales representative is responsible to provide technical s...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Bluffdale, Utah
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Support Consultant 3

    Technical Support Consultant 3

    MW Partner • Lehi, Utah, USA
    [job_card.full_time]
    MW Partners is currently seeking a Technical Support Consultant to work for our client who is a global leader in multimedia and creativity software products. Performing root cause analysis on custom...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Support Representative

    Client Support Representative

    Utah Staffing • Draper, UT, US
    [job_card.full_time]
    Insight Global is looking for a client support representative to join one of the world's largest financial clients in Draper, UT onsite 5 days a week. This person will be providing "white glove" lev...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Premier Client Support Specialist : Salt Lake City, Utah

    Premier Client Support Specialist : Salt Lake City, Utah

    BankTalent HQ • Salt Lake City, UT, United States
    [job_card.full_time]
    As we usher in the next generation of banking, we're committed to being the premier employer of choice.We're proud to have ranked among American Banker magazine's "Best Banks to Work For" almost ev...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technical Customer Support Representative

    Technical Customer Support Representative

    Peraton • Clinton, Utah, USA
    [job_card.full_time]
    Join Our Team as a Technical Customer Support Representative Clinton TN.Are you passionate about providing outstanding IT support and helping users solve technical challenges Peraton is seeking a ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technical Support Engineer

    Technical Support Engineer

    Podium • Lehi, Utah, USA
    [job_card.full_time]
    At Podium our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real paying customers. Every day millions of workers use our AI ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technical Support (Email Specialist)

    Technical Support (Email Specialist)

    Filevine • Salt Lake City, Utah, United States, 84101
    [job_card.full_time]
    Technical Support (Email Specialist).Filevine is forging the future of legal work with cloud-based workflow tools.We have a reputation for intuitive, streamlined technology that helps professionals...[show_more]
    [last_updated.last_updated_30]
    Sales Support Representative- HVAC

    Sales Support Representative- HVAC

    Ferguson Enterprises • Fife, Utah, USA
    [job_card.full_time]
    Since 1953 Ferguson has been a source of quality supplies for a variety of industries.Together We Build Better infrastructure better homes and better businesses. We exist to make our customers compl...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    HPC Technical Expert / Functional Expert

    HPC Technical Expert / Functional Expert

    Leidos Inc • Saratoga Springs, UT, United States
    [job_card.full_time]
    The Digital Modernization Sector at Leidos currently has an immediate need for an experienced.HPC Technical Expert / Functional Expert. High-Performance Computing (HPC) program.The HPC Technical Exper...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative (Remote Position)

    Customer Service Representative (Remote Position)

    GOLD GATE • Lehi, Utah
    [filters.remote]
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Work From Home

    Work From Home

    Remote Jobs • Cedar Valley, UT
    [filters.remote]
    [job_card.full_time]
    Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Sales Representative

    Technical Sales Representative

    Precision Hire • Clinton, Utah, USA
    [job_card.full_time]
    Technical Sales Representative HVAC & Power Solutions.Location Washington DC / Clinton MD.Not sure if youre feeling capped where youre at If youre a curious competitive sales professional this i...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Representative, Dental Provider Services

    Senior Representative, Dental Provider Services

    Molina Healthcare • West Valley City, UT, United States
    [job_card.full_time]
    Molina Health Plan Provider Network Management and Operations jobs are responsible for network development, network adequacy and provider training and education, in alignment with Molina Healthcare...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service & Sales Support Representative

    Customer Service & Sales Support Representative

    Normet • Salt Lake, Utah, USA
    [job_card.full_time]
    We are a global technology company developing innovative solutions for mining tunnelling and construction improving project safety environmental impact and productivity. We offer premium equipment a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote First-Line Supervisors of Office and Administrative Support Workers - AI Trainer ($80-$120 per hour)

    Remote First-Line Supervisors of Office and Administrative Support Workers - AI Trainer ($80-$120 per hour)

    Mercor • Lehi, Utah, US
    [filters.remote]
    [job_card.full_time]
    About the Role • • Mercor is seeking experienced • •First-Line Supervisors of Office and Administrative Support Workers • • to support a leading AI lab in advancing research and infrastructure for next-...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]