Technical Specialist

About This Job

The main purpose of this job is to provide technical support to end users of personal computers.

Essential Functions

• Troubleshoot hardware and software issues on personal computers

• Configure and install new desktops and laptops

• Install software on personal computers

• Relocate personal computers and peripherals

• Troubleshoot printer and printing problems

• Retire personal computer equipment

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Intermediate technical troubleshooting skills

• Intermediate knowledge of personal computer operating systems and hardware

• Intermediate knowledge of IT service management software

• Ability to collaborate with others to in order to solve problems spanning multiple technologies

• Ability to install and remove equipment weighing 50 pounds and spend extended periods of time standing

• Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

• High School Diploma or equivalent combination of education and experience required

• 2+ years of experience supporting personal computers in an enterprise environment required