Assistant Service Advisor

Job Overview

Summary/Objective
The Assistant Service Advisor initiates automotive services and repairs by ascertaining performance problems and services requested, verifying warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.

Essential Functions

• Determines automotive problems and services by listening to customer's descriptions of concerns, clarifies descriptions of problems, conducts inspections, takes test drives, checks vehicle maintenance records, and examines service schedules
• Verifies warranty and service contract coverage by examining records, and explains provisions and exclusions
• Develops estimates by costing materials, supplies, and labor, and calculates customer's payment, including deductibles
• Prepares repair orders (RO) by describing concerns, problems, and causes discovered, as well as repairs and services required, obtains approval signatures, and enters RO into the service database system
• Maintains customer relationships by explaining estimates and expected return of the vehicle, and obtains customer's approval of estimates
• Obtains and provides contact telephone numbers, answers questions and concerns, arranges towing and temporary transportation
• Maintains automotive records by recording problems and corrective actions planned
• Updates job knowledge by participating in educational opportunities, and reads manufacturers' publications
• Attends pertinent training on request
• Enhances company's reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments
• Other Duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

Competencies

• Knowledgeable about vehicle maintenance
• Ability to assist effectively and lead a team to achieve departmental and organizational goals
• Strong organization skills and ability to multi-task
• Proficient with Microsoft applications
• Time management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Fast and accurate data entry skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Exceptional attention to detail
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others
• Exceptional quality of focus
• Must have product knowledge
• Exceptional safety management
• Works well in a team environment
• Able to work with a diverse group of people and be a positive influence on departmental morale
• Exceptional problem-solving skills
• Ability to report, research, and deliver results

Work Environment / Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions.
Lift objects weighing between 25-50 pounds
Safely work with a team to lift and maneuver items weighing up to 100 pounds
Stand, walk, or sit for long periods of time without resting (up to 5 hours)
Work in areas that require kneeling, crouching, or crawling Position Type/Expected Hours of Work
Standard Business Hours with the ability to work nights, weekends, and holidays as required Required Education and Experience
* High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
* Candidates must have a valid driving license and a clean driving record Preferred Education and Experience
Two to four years of related experience and/or training; or equivalent combination of education and experience.