Senior Customer Success Manager

A company is looking for a Senior Customer Success Manager who will own strategic customer relationships and drive retention and growth across high-value accounts.

Key Responsibilities

Manage and grow a portfolio of strategic customer accounts

Build strong relationships with executive stakeholders

Own renewals and drive expansion and cross-sell opportunities

Required Qualifications

5+ years in Customer Success, Account Management, or similar roles

B2B SaaS experience preferred

Experience managing strategic or enterprise accounts

Proven ownership of renewals; expansion experience strongly preferred

Experience running sales cycles from opportunity to close is a plus