Care Center Representative

A company is looking for a Care Center Representative to provide support and assistance to individuals and families during critical moments.

Key Responsibilities

Answer emergency and non-emergency calls, dispatching responses based on protocols

Provide compassionate customer support and monitor medical alerts and alarms

Record call details and maintain accurate customer information in the system

Required Qualifications

High School Diploma or GED required

0-1 year of customer service experience, preferably in a contact center or healthcare setting

Proficient typing skills (35 WPM)

Familiarity with customer service software and CRM systems preferred

Willingness to work weekends, overtime, and flexible hours as needed