Senior Manager, Onboarding ArchitectVirtualVocations • Midland, Texas, United States

Senior Manager, Onboarding Architect

VirtualVocations • Midland, Texas, United States

[job_card.variable_days_ago]

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[job_card.full_time]

[job_card.job_description]

A company is looking for a Senior Manager - Onboarding Architect to oversee the post-sale experience for mid-to-high-value customers.

Key Responsibilities

Design and build onboarding strategies and operating procedures for customer engagement

Execute onboarding delivery and support customers in configuration and integration processes

Conduct training sessions and document best practices for continuous improvement in onboarding

Required Qualifications

5+ years in onboarding, implementation, or technical account management in a SaaS company, with 2+ years in a leadership role

Experience with GTM tech stacks such as Salesforce and HubSpot, advising on best practices

Strong technical acumen to guide integration setups and interpret API documentation

Hands-on experience designing customer onboarding programs for mid-market to enterprise accounts

Demonstrated success working cross-functionally with various teams to ensure effective onboarding delivery

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Manager Onboarding • Midland, Texas, United States

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