Customer Care Team Lead

A company is looking for a Team Lead, Customer Care.

Key Responsibilities

Lead and direct the customer care team to meet goals and compliance standards

Conduct coaching sessions, performance appraisals, and team meetings to enhance team performance

Analyze data and monitor performance indicators to identify trends and implement improvements

Required Qualifications, Training, and Education

High School diploma or GED required; Associate's degree preferred

Minimum of three years of customer service experience, including one year in a call center

Previous supervisory or leadership experience in a call center environment is strongly preferred

Intermediate proficiency in MS Word, Excel, and PowerPoint

Familiarity with the healthcare field and knowledge of Medicaid or Medicare is preferred