Administrative Assistant

Job Description

Job Description

FamilyCore understands that strong families are at the heart of any vibrant, tight-knit community. Through the mission of "instilling hope by creating the right balance of resources and care to foster and equip healthy productive children and families," our 90 dedicated employees are committed to the investment of strengthening families with the tools and ties to succeed.

Our team works with schools, the court system and other social service agencies to connect counseling, intervention, preventative education, and other support services for families in need. FamilyCore, a private, non-profit, nationally accredited social service agency with over 120 years of service, takes a holistic approach in its continuum of care, often providing boosts of support to multiple generations. The end goal is to maintain the integrity of the family.

Be a part of this goal by joining the FamilyCore Team!

Benefits for Full-Time Employees :

Newly hired employees are eligible for benefits on the first day of the month following one month of service

Robust Medical (Option of HMO or HDHP / PPO), Dental and Vision Benefits

Employer funded Health Savings Account

Basic Life Insurance & Accidental Death and Dismemberment

Voluntary Life Insurance

Short-Term Disability & Long-Term Disability

Paid Time Off (PTO)

11 Paid Holidays, including a Floating Holiday

Additional Paid Leave for All Workers Act Leave (For Full-time and Part-time Employees)

Culture supporting Work / Life Balance

401k Plan (3% Employer Contribution After Vested)

Professional Development Opportunities, including Tuition Reimbursement

Health, Wellness and Financial Educational Resources

Public Service Loan Forgiveness (PSLF) Eligible Employer

Confidential Employee Assistance Program

About this Role : Serve all clients as the first point of contact, follow established office procedures and protocols, and other such duties as may be necessary for the effective and efficient operation of the office and promote the mission of FamilyCore. Perform duties as required under the general direction of the Supervisor.

Responsibilities :

Provide and ensure a welcoming customer experience that promotes a quality interaction and the mission of FamilyCore.

Perform all data entry and client record management functions to ensure compliance with Council on Accreditation and contractual requirements.

Perform a variety of support functions such as, but not limited to, filing, copying, mailing, data entry, and facilitating paperwork and billing.

Ensure safety protocols and policies are practiced at all times.

Triage and maintain client confidentiality in all communications in accordance with Council on accreditation and regulatory bodies.

Responsible to ensure all office equipment is in proper working order.

Assist with all client requests for information.

Follow all protocols and procedures for processing money in accordance with accounting policies.

Manage and track inventory of supplies and ensure adequate supplies are available when needed.

Ability to organize and maintain data and confidential information.

Adhere to standards adopted through Council on Accreditation.

Develop and maintain working relationships with all internal and external clients.

Orient and train all staff on the proper use of office equipment and protocols for FamilyCore resources.

Special projects as assigned.

Ensure safety protocols and policies are practiced at all times.

Assume responsibility for professional development and cultural competency.

• Perform other duties as assigned.

Education and Experience :

High school diploma or equivalent required.

1-3 years experience required.

Competency :

Basic proficiency in MS Word, Outlook and Excel required. PowerPoint is preferred.

Excellent written and verbal communication skill

Strong interpersonal, problem solving, and teamwork skills.

Ability to organize and maintain data and confidential information.

Ability to establish and maintain a client focus.

Ability to set and maintain professional boundaries with clients.

Must pass required background check with Illinois Department of Children and Family Services (DCFS).

Must pass background checks with Illinois Department of Public Health (IDPH) Health Care Worker Registry, and Illinois Department of Healthcare and Family Services OIG Provider Sanctions.

Must possess valid Illinois Driver's in good standing, and proof of valid vehicle insurance.

Utilize time tracking software and all other software required to fulfill duties.

Safe, reliable personal vehicle, to be used for FamilyCore business.

Ability to be sensitive and understanding of cultural and lifestyle differences of all people regardless of race, religion, sexual orientation, age, or background.

Successfully complete FamilyCore training as required.

Physical :

Frequent sitting, grasping, fingering, and lifting, pulling, and pushing up to 10 lbs.

Regular standing, reaching. Occasional walking, stooping, reaching overhead, and other physical activities related to an office environment.

Operate general office equipment, including multi-line phone, fax machine, printer, copier, scanner, laminator, and personal computer, with or without dual screens.

Perform all job requirements with or without reasonable accommodation.

Work Environment :

Work occurs in an office environment. Occasionally exposed to loud noise and outdoor weather conditions.

May be subject to distraction and interruptions. May be subject to difficult client interactions that involve behavioral and / or emotional challenges.

FamilyCore is an Equal Employment Opportunity Employer

Note : Applicable law does not allow FamilyCore to hire / employ persons that have been declared a sexually dangerous person or that have been convicted of certain crimes. (See, e.g. 89 Ill. Adm. Code 385.10 et seq. for further detail).