Customer Service Representative

Job Description

We are recruiting for a Customer Service Representative to join a rapidly growing healthcare organization in Sacramento. This is a contract to hire opportunity! The Customer Service Representative provides first point of contact customer service for patient inquiries regarding appointments, medication refills, referrals, and eligibility.

• Pay: $20-$21/hour DOE
• Schedule: Onsite M-F, 8am-5pm (Hybrid after training and probationary period)

The qualified candidate will have a minimum of one year experience as a medical receptionist or in a healthcare call center, strong technical skills, and excellent customer service.

RESPONSIBILITIES:

• Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels.
• Takes messages and routes calls as is appropriate.
• Understands the organization and helps navigate patients through the processes.
• Determines client and patient eligibility.
• Facilitates new patient registration, schedules patient appointments, and follows up with reminders for upcoming appointments.
• Performs additional tasks as assigned.

SKILLS & QUALIFICATIONS:

• Minimum 1 year experience in a medical front receptionist or healthcare call center setting.
• High School Diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to repetitively answer a high volume of daily phone calls.
• Bilingual in Spanish is a plus.
• Computer literacy, including Word and Excel; database software and EHR experience a plus.
• Proficiency with MS Office and computer systems.
• Ability to pass a background check and drug screen.