Management and Program Analyst (Workforce Management)

Summary

Organizational Location : This position is with the Department of Homeland Security within U.S. Customs and Border Protection Office of Field Operations New York Field Office Mission Support Division located in New York New York.

Additional selections may be made to include other organizational divisions and / or units within the duty location(s) listed above.

Duties

Joining Customs & Border Protection will allow you to use your expertise to provide management advice regarding the improvement and assessment of core processes and the implementation of programs and policies related to Workforce Management. Apply for this exciting opportunity to strengthen the Departments ability to perform homeland security functions by performing a wide range of administrative and analytical duties required to develop and implement administrative programs policies conduct special studies and provide technical assistance.

This position starts at a salary of $88005.00 (GS-11 Step 1) to $137128.00 (GS-12 Step 10)

In this position you will strengthen the Departments ability to perform homeland security functions by developing policies conducting special studies and providing technical assistance. Typical work assignments include :

• Serving as a Management advisor to senior executive staff providing expert advice on matters involving Performance Improvement Plans for both bargaining and non-bargaining unit personnel.
• Analyzing the productivity effectiveness and efficiency of major OFO Field Office processes or programs related to workforce management.
• Collaborating with and / or leading senior management in employing change process concepts and procedures in the administration of awards programs.
• Monitoring sensitive information systems to ensure compliance with performance management requirements.
• Providing employee performance award and appraisal guidance using knowledge of the laws regulations and policies.
• Developing and recommending improvements in services and processes to meet the varied and changing requirements of the field office.

GS Salary : Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed select the Rest of United States pay table. Some positions fall under a special pay rate depending on the series grade level and location of the visit this link to view special pay rate charts.

Requirements

Conditions of employment

This vacancy has a local commuting area requirement as defined below :

Qualifications

Experience : You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level performing duties such as :

Experience : You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level performing duties such as :

Education Substitution GS-11 : Successful completion of a Ph.D. or an equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in any field or L.L.M for the experience required at the GS-11 grade level. Such education must have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available use 54 semester or 81 quarter hours. You are required to submit proof of your claim.

NOTE : Your resume must explicitly indicate how you meet this requirement otherwise you will be found ineligible. Please see the Required Documents section below for additional resume requirements.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

You must :

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently or have been within the last 5 years a political Schedule A Schedule C Non-career SES or Presidential Appointee employee in the Executive Branch you must disclose this information to the Human Resources Office.

Background Investigation : U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agencys core values of vigilance service to country and integrity. During the screening and / or background investigation process you will be asked questions regarding any felony criminal convictions or current felony charges the use of illegal drugs (e.g. marijuana cocaine heroin LSD methamphetamines ecstasy) and the use of non-prescribed controlled substances including any experimentation possession sale receipt manufacture cultivation production transfer shipping trafficking or distribution of controlled substances. For additional information on the preemployment process review the following link : Applicant Resources CBP Careers

Residency : There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions :

Probationary Period : All employees new to the federal government must serve a one year probationary period during the first year of his / her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles : If you have never worked for the federal government you are not CTAP eligible. View information about CTAP eligibility on OPMs Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Reasonable Accommodation (RA) Requests : If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here .

Positions with known promotion potential do not guarantee promotion nor is the promise of promotion implied.

Please view the video Protecting America 24 / 7 to learn more about CBPs Office of Field Operations.

The Department of Homeland Security encourages persons with disabilities to apply to include persons with intellectual severe physical or psychiatric disabilities as defined by 5 CFR 213.3102(u) and / or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans Peace Corps / VISTA volunteers and persons with disabilities possess a wealth of unique talents experiences and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required Experience :

IC

Key Skills

Active Directory,Customer Service,End user,Access Points,Deskside Support,Windows,SCCM,Troubleshoot,User Accounts,Desktop,PC,Backup,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 88005 - 137128