IT Service Desk Technician I (San Bernardino County)Gravity IT Resources • San Bernardino County, CA, US
IT Service Desk Technician I (San Bernardino County)
Gravity IT Resources • San Bernardino County, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.part_time]
- [job_card.permanent]
[job_card.job_description]Required : High school diploma or GED (or higher degree if hired after October 1, 2024). Preferred : Associate degree in an IT-related field. Required : CompTIA A+ (or equivalent) within one year of hire. Preferred : HDI-CSR or equivalent. Required : At least one year of customer service experience or completion of a Service Desk rotation in an IT apprentice program. Preferred : Service Desk experience in a healthcare setting. Proficiency in supporting Windows OS, Active Directory, Exchange, Microsoft Office, MacOS. Basic troubleshooting of multi-function devices (printers, scanners, etc.). Familiarity with iOS and Android device support using mobile device management tools. Basic networking knowledge (TCP / IP, wireless, VoIP). Knowledge of web programming and SQL Server is a plus. Strong communication, multitasking, and problem-solving skills. Ability to work independently and within a team. High level of professionalism and customer service orientation.
Job Title : IT Service Desk Technician I
Location : Palm Springs, CA
Type : Direct Hire
Overview :
We are seeking a reliable and customer-focused IT Service Desk Technician I to provide high-quality, 24 / 7 technical support for a healthcare workforce, affiliates, and patients. The ideal candidate will assist users with basic IT issues, troubleshoot hardware / software problems, and escalate complex concerns to senior technicians when needed.
Key Responsibilities :
- Deliver Level I technical support, including diagnosing and resolving hardware, software, and networking issues.
- Provide clear, step-by-step instructions to end-users on technical problems.
- Support remote users through remote troubleshooting tools.
- Escalate unresolved issues to higher-tier support.
- Create and document incidents for each support interaction, ensuring accurate contact info, issue details, and resolution steps.
- Assist with onboarding tasks such as account setup, hardware provisioning, and software configuration.
- Manage user access requests and accounts for designated systems.
- Provide technical support to patients accessing the organizations patient portal.
- Maintain and manage service desk tickets and queues within SLA parameters.
- Utilize and update internal knowledge base resources to assist with ticket resolution.
- Meet key performance metrics, including First-Level Resolution (FLR), call handling, and customer satisfaction.
- Other duties as assigned.
Qualifications : Education :
Certifications :
Experience :
Skills & Abilities :
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It Service Desk Technician • San Bernardino County, CA, US
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