Quick Lane Service Advisor

Job Description

Job Description

The Quick Lane of Canton is looking to add another experienced Service Advisor to our team. As part of the Hines Park Automotive Group, there is a lot of room for growth and opportunity to develop your career. The ideal candidate will be friendly, organized, and motivated to give our clients the best possible experience. Although a good portion of our business is Ford / Lincoln, The Quick Lane of Canton services all makes and models! We have a large book of clientele and repeat clients, and are still growing, so we are needing someone that can handle a fast paced environment and a decent work load.

What We Offer

• Medical insurance
• Dental and vision insurance
• Paid vacation time
• 401(k) plan with employer match
• Growth opportunities
• Family owned and operated
• Great work environment
• Team environment
• Employee pricing on vehicles, services and parts

Responsibilities

Ensure that customers receive prompt, courteous, transparent and effective service

Write accurate repair orders and get all clients approval before beginning work on their vehicles

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Success Index at or above company standards

Assist in diagnosing vehicle problems; order parts and tools as necessary

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Qualifications

Organized and friendly personality

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Basic knowledge of how a vehicle works

Previous experience as a Service Advisor is preferred, Ford or Lincoln experience is a plus!

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.