HR Generalist

POSITION TITLE: HR Generalist LOCATION: Louisville, KY STATUS: Full Time, Salary, Exempt PROGRAM: Administrative REPORTS TO: HR Director INTRODUCTION: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements. BENEFITS: Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following: Health and Wellness Employee Assistance Plans (EAP) Health and Wellness Program Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account Health Spending Account Short Term Disability MetLife Legal Plans Financial Wellbeing Competitive Compensation Packages Life Insurance (company paid) 403b retirement plan with company fund matching Employee discounts *Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness) *All company paid benefits and paid time off effective day one Work Culture Commitment Committee Justice Committee Integrity Committee Compassion Committee Retention Committee JOB SUMMARY AND QUALIFICATIONS: The Human Resources Generalist supports Volunteers of America’s mission by assisting in HR functions that strengthen employee engagement, compliance, and workforce development. This role is responsible for assisting with full-cycle recruitment, onboarding, employee relations, performance management, training, benefits administration, HR reporting and analytics, and adherence to employment laws and agency policies. The HR Generalist partners with leaders and staff across programs to foster a workplace culture rooted in compassion, accountability, equity, and inclusion, while promoting employee growth, organizational effectiveness, and retention. WHAT YOU SHOULD HAVE: Bachelor’s degree in Business, Human Resources, or a related field; equivalent combination of education and experience may be considered. Minimum of five (5) years of progressive HR experience, preferably in non-profit or mission-driven organizations. Professional HR certification preferred (SHRM-CP, HRCI-PHR, or HR Generalist Certification). Demonstrated experience in recruitment, employee relations, performance management, training, benefits administration, HR reporting, and analytics. Strong knowledge of federal, state, and local employment laws and regulations (EEO, FMLA, ADA, FLSA, COA, AAP, etc.). Ability to communicate clearly and effectively with a diverse workforce and foster positive workplace relationships. High initiative, integrity, and ability to maintain confidentiality. Strong organizational, analytical, and problem-solving skills with the ability to work in a fast-paced environment RESPONSIBILITIES: Assist with full-cycle recruitment, onboarding, and retention strategies to attract and retain mission-driven talent. Administer various human resource plans and procedures; assist in the development, implementation, and communication of personnel policies and procedures. Prepare, maintain, and update the employee handbook and policy/procedure manuals. Provide guidance to managers and employees on employee relations issues, conflict resolution, and policy interpretation. Maintain compliance with federal, state, and local employment laws and regulations (EEO, FMLA, ADA, FLSA, COA, AAP, etc.) and ensure HR policies align with organizational values. Collect, analyze, and report HR data to inform workforce planning, turnover, engagement, and strategic decision-making. Administer compensation, benefits, and leave programs while promoting employee well-being. Lead training and professional development programs that build staff skills and support career growth. Manage performance management processes, including goal setting, evaluations, coaching for improvement, and monitoring timely completion of performance appraisals. Conduct audits of HR documentation, including I-9s, job descriptions, and personnel files, ensuring accuracy and compliance with regulations. Revise and update job descriptions in collaboration with managers and leadership. Manage HRIS systems, ensuring data integrity, accuracy, and consistent auditing; serve as subject matter expert to employees on HRIS use. Prepare reports and maintain HR dashboards for leadership requests. Provide timely, professional, and courteous customer service to internal and external stakeholders. Manage and resolve employee relations issues, conducting thorough and objective investigations. Work closely with management and employees to improve workplace relationships, build morale, and increase productivity and retention. Support HR leadership in design, delivery, and continuous improvement of HR programs, processes, and projects. Collaborate with the Commitment Committee to create and implement strategic employee engagement initiatives that enhance retention and overall job satisfaction. Assist in identifying and implementing process improvements with strategic impact to increase HR efficiency and effectiveness. Assist in identifying and implementing process improvements with strategic impact to increase HR efficiency and effectiveness. Demonstrate knowledge and proficiency in HR services and maintain confidentiality at all times. Manage workload effectively by setting clear expectations around deliverables, deadlines, and priorities. Champion equity, inclusion, and belonging in all HR practices and initiatives. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.