Junior Project Manager

Job Description

Job Description

Overview

The Program Headquarters Junior Project Manager is responsible for supervising, training, and evaluating call center program staff. This role supports a concierge-style customer experience and dealer offsite training initiatives. The Junior Project Manager oversees daily operations, ensuring quality, compliance, effective program execution, and accurate reporting.

Work environment : On-site, Monday through Friday, at our Dearborn, MI office.

Responsibilities

• Participate in program planning, development, and implementation.
• Manage program timelines and appropriately staff the call center to meet call volume needs.
• Schedule and coordinate program personnel.
• Monitor adherence to program guidelines and processes to maintain quality and accuracy.
• Ensure the delivery of an exceptional, luxury-level client experience.
• Communicate program updates, changes, and general information to the team.
• Train staff on the program’s project database and processes.
• Track and analyze call volume metrics.
• Serve as a communication link among the account project manager, producers, and Program Headquarters Director.
• Address issues promptly and communicate resolutions to both management and staff.

Qualifications