Software Support Analyst

Job Description

Job Description

Gleaners Food Bank of Indiana is the state’s largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response.

Groceries2Go is a custom-built food distribution platform created by Gleaners Food Bank of Indiana to implement Choice-based food distribution at scale. Designed for food programs such as Gleaners2Go and the Drive Thru Food Pantry, Groceries2Go gives neighbors the opportunity to shop and place customized grocery orders online—bringing flexibility, dignity, and convenience to the charitable food experience. Behind the scenes, the platform equips Gleaners staff and volunteers with the digital tools and processes needed to quickly and efficiently fulfill roughly 1,000 custom grocery orders each week, which are then distributed to neighbors by over 60 program sites around Central Indiana. By streamlining the entire food distribution process—from online ordering to order pickup—Groceries2Go reduces waste, improves program efficiency, and enhances the neighbor shopping experience. With the infrastructure in place to become a fully-fledged Software-as-a-Service social enterprise, Groceries2Go is paving the way for food banks nationwide to offer greater Choice, dignity, and equity in charitable food distribution.

Position Purpose of the Software Support Analyst : The Software Support Analyst is responsible for managing daily customer service activities for Groceries2Go, including troubleshooting software and hardware issues in real time, documenting customer service requests, and leading internal User Acceptance Testing processes. As the primary point of contact for Groceries2Go customer service, the Software Support Analyst will work with the Groceries2Go Product Manager and Gleaners software development firm to ensure Groceries2Go software operations are running consistently and smoothly. All responsibilities and duties will further Gleaners’ mission to be a leader in the fight against hunger.

On-Site in Indianapolis, Indiana- we don't offer relocation

Medical, Dental & Other Supplemental Insurance

• 14 paid holidays 3 Paid Sick Leave Day, Federal Holidays, 2 Volunteer Days & Birthday
• Learning & Development Opportunities
• Company paid vision, long-term disability, $50,000 life AD&D
• Paid Life and Long-Term Disability Insurance
• Maternal, parental & caregiver leave
• On-site Gym
• Wellness programs
• 403(b) Plan with up to 4% match
• Monthly attendance bonus
• Earn up to 10% incentive pay
• Apparel allowance

Essential Functions of the Software Support Analyst :

Education and / or Experience of the Software Support Analyst :

Other Skills and Abilities of the Software Support Analyst :

Please see attached PDF to see the full description.

Gleaners Food Bank is an Equal Employment Opportunity Employer and provides equal opportunities for employment and advancement for all individuals, without regard to race, color, national origin, religion, sex, gender identity, gender expression, sexual orientation, disability, age, marital status, family / parental status, pregnancy, leave status, genetic information, veteran status, creed, citizenship status, income derived from a public assistance program, political beliefs, reprisal or retaliation for prior civil rights activity, or any other status or category protected by applicable federal, state, or local law.