Talent.com
VP of Customer Experience – High-Growth Supplement Brand
VP of Customer Experience – High-Growth Supplement BrandMNY Ventures • New York, NY, US
VP of Customer Experience – High-Growth Supplement Brand

VP of Customer Experience – High-Growth Supplement Brand

MNY Ventures • New York, NY, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

About MNY Ventures :

  • At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products.
  • Since launching in 2024, our supplement brand has become one of the fastest-growing in the world, operating across Amazon, Shopify, and TikTok Shop.
  • We’ve grown from 0 to 60+ team members in less than 18 months and serve thousands of customers every day.
  • We’re now building a world-class customer service team to match that growth.

Your Mission :

  • Take full ownership of our customer service function, leading a 40+ person global team to deliver world-class support at scale.
  • You’ll be responsible for turning around underperformance, raising standards, building systems, and coaching leaders.
  • This is a high-autonomy, high-impact role reporting directly to the founders.

    • Responsibilities :

  • Lead and manage a global CS team of ~40 agents and 5 Team Leads   Rebuild and enforce SOPs, QA systems, and performance management frameworks   Audit ticket quality, speed, and resolution daily, identifying and fixing systemic issues   Hire, promote, and fire agents and team leads to build a high-output culture   Own CS KPIs and proactively drive improvement through training, systems, and feedback loops   Ensure consistent quality across all time zones, shifts, and platforms (Shopify, Amazon, TikTok Shop)   Collaborate with tech, product, and ops to reduce support load through better processes   Report directly to the founders with clear updates, risks, and priorities   Our Tech Stack : Richpanel (CRM)   Shopify   Recharge and Checkout Champ (subscriptions)   Stripe (payments)   Slack, WhatsApp (team communication)   KPIs You Will Own : Trustpilot Score : 4.5+   CSAT Score : 4.0+   First Response Time : Under 8 hours   Oldest Ticket Age : Under 1 day   Agent Productivity : 80+ tickets / day   Refund and Chargeback Rate : Within targets   What We Are Looking For : 5+ years managing large CS teams (30+ agents) in high-growth DTC or subscription businesses   Experience working with both internal teams and BPOs; has rebuilt teams from scratch   Strong coaching instincts and the ability to directly mentor team leads and agents   Data-driven operator who can spot performance gaps and drive immediate improvements   Hands-on leader who’s comfortable jumping into ticket reviews when needed   Clear, direct communicator who thrives under pressure and holds others accountable   Culture fit : ownership mindset, proactive, performance-driven, detail-obsessed   Why Join MNY Ventures : Direct access to founders with full ownership over your department   No bureaucracy.

    • Just speed, execution, and results   Career-defining opportunity to build a CS org at a company scaling fast   Work with a global team solving real problems every day   Performance-based advancement and recognition   This Role is Not for You If :

  • You rely on step-by-step direction and avoid strategic decisions   You’re uncomfortable enforcing accountability or addressing underperformance   You avoid direct communication or sugarcoat problems   You prefer stability over speed and iteration   You want a cushy ops job with predictable routines How to Apply : If you’re an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you.
  • This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team.
  • To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role.
  • This is a remote job opportunity.
  • Powered by JazzHR
    • [job_alerts.create_a_job]

    Vp Customer Experience • New York, NY, US

    [internal_linking.similar_jobs]
    Vice President Marketing

    Vice President Marketing

    Blinds To Go • Paramus, NJ, US
    [job_card.full_time]
    Vice President of Marketing is responsible for developing a 360-marketing plan and leading and leading a marketing team that supports growth of the retail, shop-at-home, and trade business units.He...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Consumer Feedback Associate (Hiring Immediately)

    Remote Consumer Feedback Associate (Hiring Immediately)

    Earn Haus • Bradley Gardens, New Jersey, US
    [filters.remote]
    [job_card.full_time] +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
    [last_updated.last_updated_30] • [promoted]
    VP of Customer Success

    VP of Customer Success

    Axomic • New York, NY, US
    [job_card.full_time]
    We are seeking a NYC-based VP of Customer Success, Onboarding, and Professional Services to lead and scale our global post-sales organization, ensuring world-class onboarding, retention, and custom...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    VP Product Marketing & Customer Education

    VP Product Marketing & Customer Education

    Similarweb • New York, NY, US
    [job_card.full_time]
    Similarweb is the world's leading digital data platform.We empower over 5,300 companies—including Google, eBay, and Adidas—to see everything that's happening online so they can ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    VP of Advertising

    VP of Advertising

    Envision Horizons • New York, NY, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Director / VP of Advertising Reports to : .VP of Client Services Location : Remote - Boston, Chicago, Denver, NYC, Salt Lake City, or Seattle Compensation : Base : $170,000 - $210,000 with OTE in th...[show_more]
    [last_updated.last_updated_variable_days]
    Director of Vendor Management

    Director of Vendor Management

    The Rockridge Group • New York, NY, US
    [job_card.full_time]
    This position is to manage the various vendors necessary for digital deployments.The position will manage sourcing vendors, ensuring corporate processes are followed for legal agreements, SOWs, RFP...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Store Director, Operations

    Assistant Store Director, Operations

    Saks OFF 5TH • Shrewsbury, NJ, US
    [job_card.full_time]
    Saks OFF 5TH is the premier luxury off-price destination.In its more than 100 stores in the U.Canada, and online, at SaksOFF5TH. What This Position Is All About : .Under the direction of the Store Dir...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Data Annotation • Passaic, New Jersey
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Vice President, Head of User Experience (UX)

    Vice President, Head of User Experience (UX)

    Workiva, Inc. • New York, NY, United States
    [job_card.full_time]
    Workiva delivers the world's leading AI platform for mission-critical work in the Office of the CFO and beyond.Finance, sustainability and GRC teams at more than 6,000 organizations (e.Google, T-Mo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Vice President, University Life

    Vice President, University Life

    Columbia University • New York, NY, United States
    [job_card.full_time]
    Job Type : Officer of Administration.Salary Range : $285,000 - $325,000.The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to depar...[show_more]
    [last_updated.last_updated_30] • [promoted]
    VP- Card Customer Experience Product Manager

    VP- Card Customer Experience Product Manager

    JPMorgan Chase • New York, NY, US
    [job_card.full_time]
    The Card Customer Experience Product team is seeking a highly effective, customer-focused, and proactive Product Manager to help lead the rapidly growing product development and end-to-end capabili...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    VP of Account Management ID44902

    VP of Account Management ID44902

    AgileEngine • New York, NY, us
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We are looking for a VP of Account Management in San Francisco, USA.Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application developmen...[show_more]
    [last_updated.last_updated_variable_days]
    Certified MA / Front Desk - Experienced (2+year)

    Certified MA / Front Desk - Experienced (2+year)

    American Family Care West Long Branch • West Long Branch, NJ, US
    [job_card.full_time]
    Urgent Care located in West Long Branch looking for an experienced Certified Medical Assistant / Front Desk.We are open Mon-Fri 8am-8pm and Sat-Sun 8am-5pm. We are searching for a leader who is good...[show_more]
    [last_updated.last_updated_30] • [promoted]
    VP of Sales, US

    VP of Sales, US

    Botify • New York, New York, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We're eager to add talent to our growing team, across departments and around the globe.Scout our open roles for your next opportunity. Botify’s leading agentic AI search technology and seasoned expe...[show_more]
    [last_updated.last_updated_30]
    Vice President Strategy Director

    Vice President Strategy Director

    Health And Wellness Partners • Red Bank, NJ, US
    [job_card.full_time]
    Health & Wellness Partners, LLC (HWP), is a medical and scientific communications agency that collaborates with life science industry stakeholders to develop award-winning solutions that advanc...[show_more]
    [last_updated.last_updated_30] • [promoted]
    VP, Service Design & Customer Experience

    VP, Service Design & Customer Experience

    J.P. Morgan • New York, NY, United States
    [job_card.full_time]
    A leading financial institution is seeking a Service Design Vice President to shape and enhance customer experiences.This role involves leading cross-functional teams to deliver excellence in servi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    VP Sales and Marketing

    VP Sales and Marketing

    FreightTAS • Statewide, NJ, US
    [job_card.full_time]
    Looking for a Way Out of the Big Cities?.An executive-level logistics leadership role based in beautiful.Vice President of Sales & Marketing Logistics. Required (industry events, client walkthroug...[show_more]
    [last_updated.last_updated_30] • [promoted]
    VP, Enterprise Strategy & Alignment

    VP, Enterprise Strategy & Alignment

    Celltrion USA • Jersey City, NJ, US
    [job_card.full_time]
    Headquartered in New Jersey, Celltrion USA is committed to expanding access to biologics to improve care for U.Celltrion USA will continue to leverage Celltrion's unique heritage in biotechnology, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]