Senior Client Success Manager

Job Description

Job Description

Aoka is a third-party municipal services provider supporting federal, state, and local governments with code compliance, inspections, and consulting services. We specialize in delivering efficient solutions for building safety, housing standards, and regulatory compliance. Our proprietary platform, VertexPlans, streamlines plan reviews, field inspections, reporting, and communication to ensure faster turnaround times and improved service to our clients.

We’re looking for an experienced Senior Client Success Manager to join our team. This role is only open to candidates with 7+ years of direct Client Success / Customer Success or Account Management experience. (Applications without this will not be considered.)

This is an on-site role based in Fort Worth, TX.

Qualifications :

Bachelor’s degree required

Some prior sales experience is required

Must have 7+ years of Client Success Manager or Account Manager

Ability to build trust and strong relationships with clients

Skilled in sales, upselling, and negotiation

Responsibilities :

Build and maintain strong, long-lasting client relationships as the primary point of contact

Onboard new clients and ensure their smooth integration with company services

Identify and pursue opportunities for upselling and cross-selling to grow accounts

Collaborate with internal teams to coordinate project delivery and meet client expectations

Monitor project progress and provide regular updates to clients and stakeholders

Prepare and analyze reports on client performance, revenue, and account growth

Advocate for client needs within the company to improve products and services

Negotiate contracts, manage renewals, and ensure compliance with agreements

• Travel up to 50% to meet with clients and attend meetings as required

Compensation & Benefits :

Total compensation up to $100,000 annual

Health, Dental, and Vision Insurance coverage

Retirement plan with a 5% company match

12 paid holidays per year

Unlimited Paid Time Off (PTO) — restrictions apply

Company-provided vehicle for business use

Apply now to Join our Growing Team!

Aoka is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

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