Transportation Dispatcher

**The Details**

• Location: Laguna Beach, CA
• Position: Dispatcher and Driver Role.
• Pay Rate: The off-season rate is $25.00 per hour. This rate will temporarily increase to $30.00 per hour during the summer peak season from June to September.
• Schedule: Tuesday - Saturday: 11:00 am-6:00 pm
• Days off- Sunday and Monday

Requirements:

• Valid Class A or Class B Commercial Driver’s License (CDL)
• Passenger Endorsement required
• DOT Medical Certification
• Minimum 2 years of experience with a regular Class C license
• Must be at least 21 years of age
• K-4 DMV printout (issued within the last 30 days) required
• Recent Passenger Commercial Vehicle Driving experience

About Us

Here at LAZ Parking, we often say, it’s not what we do, it's the way we do it. We are more than just the fastest growing and largest privately held parking company in the country, we believe that the work we do and how we treat people can really make a difference.

LAZ provides a reliable transportation service with a commitment to safety while maintaining the highest standards of professionalism and excellence in our operations.

We are currently seeking experienced and dedicated CDL drivers to join our team!

Why LAZ? (Orange County)

• Competitive Pay/Wages.
• Health, dental, and vision insurance options.
• 401k Retirement savings plan.
• Paid time off and holidays.
• Opportunities for advancement and professional development.

Spirit of the Position:

Dispatch plays a vital role in aiding our drivers and delivering service to our customers. Dispatchers must be proficient in oral and written English and good communicators and must have a professional disposition when transmitting on the radio to drivers and be able to support the fleet as needed. Must have a positive attitude, a strong knowledge of the area served, and be self-motivated. Must be flexible, able to multi-task and have the capacity to work calmly in a fast-paced environment. This position may require the ability to sit for extended periods of time. Additional responsibilities and required skills include:

Principal Job Duties:

• Schedules and dispatches drivers.
• Answers calls from clients and schedules services.
• Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows.
• Prepares reports on all activities occurring during their shifts.
• Directs drivers through radio contact.
• Track operational issues/concerns using a Customer Relations Management System.
• Report customer service and employee performance issues or concerns to appropriate management for resolution.
• Provide excellent customer service to clients, customers and employees.

Additional duties as assigned.

Education (if needed):

High School Diploma or equivalent preferred.

Experience:

2 + years in a dispatcher role preferred.

Skills:

• Ability to communicate professionally and effectively.

• Strong computer skills (ability to operate specific software programs) and handheld devices.

• Thrive in a fast-paced, multi-faceted work environment.

• Must be able to work unsupervised.• Ability to speak, read, and comprehend the English language.

• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

• Demonstrate a sense of urgency and timeliness.• Ability to handle challenging and, at times, emotionally charged situations.

• Demonstrate the ability to seek improvement.

• Excellent team-building and interpersonal skills.

Physical Demands:

• Ability to physically push/pull/lift to 50lbs
• Ability to bend at the knees or squat frequently throughout a shift.
• Willingness to work in inclement weather (rain, sleet, snow, heat, high wind, etc.)