Developer Support Engineer

Developer Support Engineer

As a Developer Support Engineer at Privy, you will be a key technical point of contact for our customers, helping developers troubleshoot integration issues, resolve technical questions, and get the most out of our platform. You will reduce friction in the developer experience, partner closely with engineering and product teams to advocate for customer needs, and contribute to resources that empower developers to succeed independently. Customer obsession is a core part of Privy's culture. You'll work alongside fellow engineers, product managers, and forward-deployed engineers to ensure developers are unblocked and supported quickly and effectively.

What You'll Do :

• Serve as a technical support owner for Privy developers, triaging, debugging, and resolving technical issues across APIs, SDKs, and product integrations.
• Collaborate with engineering to escalate and prioritize bugs, product feedback, and edge cases surfaced from developer support interactions.
• Create and maintain technical resources including troubleshooting guides, FAQs, friction logs, starter repos, and code samples.
• Partner with product and documentation teams to continually improve onboarding and integration experiences based on real-world developer feedback.
• Help define and optimize internal processes for technical support, ensuring scalability and high-quality service as Privy grows.

About You :

Why Privy?

We're committed to creating developer tools that turn complex systems into beautiful, intuitive experiences. As a Developer Support Engineer at Privy, you shape how developers interact with Privy at every touchpoint, and have a tangible impact on our product and customer experience from day one.

At Privy, you'll be part of a small, high-caliber team that values shipping fast, learning from customers, and maintaining a strong culture of craft and ownership. We work closely with some of the most exciting teams in web3 and fintech and we're still early, so you'll help define our approach to developer success for years to come.

Privy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or status.