Technical Account ManagerVirtualVocations • Allentown, Pennsylvania, United States
Technical Account Manager
VirtualVocations • Allentown, Pennsylvania, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Account Manager to deliver proactive technical support and optimize technology investments for paid support customers.
Key Responsibilities
Analyze support trends and customer usage patterns to identify optimization opportunities
Develop proactive solutions and recommendations to prevent recurring issues
Create customer-specific guidance and best practices to improve system utilization and ROI
Required Qualifications
2-4 years of technical support experience with a customer success orientation
Strong analytical skills to identify patterns and trends from support data
Experience in customer-facing roles with a consultative problem-solving approach
Advanced troubleshooting skills focused on root cause analysis and prevention
Understanding of enterprise software architecture and system optimization principles
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Technical Account Manager • Allentown, Pennsylvania, United States
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