Technical Team Lead

A company is looking for a Technical Team Lead to provide guidance and support to service technicians while driving customer service and team KPIs.

Key Responsibilities

Act as the primary contact for technician questions and issues

Monitor communication channels to ensure technicians receive support for ticket resolution

Manage high-priority escalations and maintain robust communication with customers and management

Required Qualifications

Knowledge of PC hardware installation, repair, testing, and troubleshooting

Experience in scripting within a Windows environment

Familiarity with Microsoft Windows and Office applications

1-2 years of leadership and training experience in an IT environment; MSP experience preferred

Bachelor's degree in Information Technology or Computer Science is preferred