Customer Service Representative

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Molly Maid is seeking a reliable, customer-focused Customer Service Representative (CSR) to join our office team. This role is essential to delivering an excellent customer experience-from first contact through service completion. The ideal candidate is organized, professional, and comfortable communicating with customers and field teams.

Key Responsibilities

• Answer incoming calls, emails, and messages in a friendly and professional manner
• Schedule cleaning services and in-home estimates for new and existing customers
• Perform in-home estimates, accurately assessing customer needs and service pricing
• Conduct quality checks on completed cleanings to ensure company standards are met
• Follow up with customers to address questions, feedback, or concerns
• Coordinate schedules between customers and cleaning teams
• Maintain accurate customer records and service notes in scheduling software
• Assist with administrative tasks and office support
• Help grow and retain customers by delivering exceptional service and solutions

Qualifications

• Strong communication and interpersonal skills
• Comfortable speaking on the phone and interacting with customers in person
• Ability to multitask, stay organized, and manage time effectively
• Basic computer skills (email, scheduling software, data entry)
• Professional appearance and demeanor (for estimates and quality checks)
• Valid driver's license is required
• Bilingual (English/Spanish)

Why Join Molly Maid?

At Molly Maid, we take pride in providing high-quality cleaning services and outstanding customer care. Our office team plays a vital role in maintaining those standards while supporting both our customers and cleaning professionals.

Compensation: $18.00 per hour

When you put on a Molly Maid® uniform, you become part of a family-a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they'll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it's a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.

*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.