Robotic Technical Support SpecialistVirtualVocations • Lincoln, Nebraska, United States
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Robotic Technical Support Specialist
VirtualVocations • Lincoln, Nebraska, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Support Specialist (Sun-Thurs 12pm-8 : 30pm ET).
Key Responsibilities
Manage customer support tickets for tier 1 and tier 2 technical issues, ensuring timely resolution and customer satisfaction
Serve as the first point of contact for customer sites, providing prompt response and resolution
Leverage internal monitoring tools to efficiently diagnose and resolve hardware, software, and network-related issues for customers
Required Qualifications
Associate's or Bachelor's in Robotics, IT, Computer Science or related field
2+ years of experience in a Technical Help Desk or Technical Customer Support role
Extensive experience with ticketing systems and remote supporting tools
Expertise in troubleshooting across hardware, software, and network environments
Ability to manage multiple priorities and adapt to a fast-paced environment
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Technical Support Specialist • Lincoln, Nebraska, United States
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