Account Manager

Job Description

Job Description

Description : Position Overview

The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast, providing training, occupational medicine, and innovative industry solutions. The Account Manager will build relationships with customers and act as a liaison within the organization to identify opportunities, convey information, ensure understanding, and develop strategies for growth, retention, and successful implementation. The Account Manager is responsible for developing long-term relationships with a portfolio of assigned clients to ensure optimum use and satisfaction with our HASC solutions – training, occupational health, and industry solutions. This role is responsible for leading all business development needs, including conducting market research, analyzing current products and services, seeking opportunities to increase customer engagement, and increasing sales and market share.

Essential Job Responsibilities

• Oversee and manage HASC member accounts; including defining goals for themselves and the accounts, they are overseeing, setting strategy, training new / junior team members, defining workflows, developing processes, and executing plans
• Communicate with customers to understand their needs, problem-solve and identify solutions and bring those needs to the team for opportunities for resolution through future enhancements that would be beneficial to a large customer base
• Build market position for HASC by locating, developing, defining, and closing business relationships
• Identify opportunities to expand, cross-sell and up-sell current customers to strengthen customer loyalty
• Serve as a project manager to identify customer needs and internal capabilities while collaborating with cross-functional teams to clearly outline expectations, timelines, and goals to address and fulfill customer needs
• Develop clear and effective communication plans and timelines for customer implementation for programs incorporating various assets (user guides, presentations, video tutorials, etc.) for telemedicine, on-site occupational health, online and on-site training, course development, and software applications
• Act as subject matter expert on the company’s essential products / services to clearly understand and demonstrate features and components while understanding the potential impact on the market as a whole
• Create and manage internal processes and workflows to support program(s); including developing and delivering practical training for internal support
• Continuously review program features, combined with customer needs, to ensure program(s) are exceeding market demand
• Track progress and status for customer projects and implementation through a designated CRM tool and communicate to the team on project status
• Create proposals upon request for customers that outlines HASC in a holistic approach that encompasses all of HASC’s tools and services.
• Collect and maintain sales records and customer interactions to track, review, and modify business development strategies within CRM
• Create effective and informative presentations and deliver live demos in-person, virtually, or on-site at customer locations to set up and train customers to ensure a smooth and seamless rollout.
• Coordinate and host onsite tours of HASC sites for current or potential members to showcase HASC facilities, resources, and extensive capabilities to be their single source provider for all their training and occupational health service needs.
• Resolve complaints or concerns when escalated from the Customer Service team as needed and focus on continuously improving the customer experience
• Plan and manage trade shows, conferences, events, and meetings by identifying, coordinating, analyzing, and executing requirements; including overseeing registrations, staffing / representation, travel, assets / collateral, and strategy
• Engage with cross-functional teams to execute business development strategies and needs; including marketing, account management, creative services, IT, and operations

Preferred Skills & Qualifications

Physical Demands

While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and / or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

This job is typically in an office environment and will also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Reporting Responsibilities

The Account Manager reports directly to the Director of Account Management. This position does not have direct reports.

Requirements :