Behavioral Health Residential Manager

Who We Are

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Every day at Broward House someone finds healing; someone's mind is renewed; hope and health restored. All because of our team of incredibly skilled and passionate Care Guides (potentially YOU!)

What does it mean to be a Care Guide? All Staff in each position at Broward House is considered a Care Guide it is the goal of everything we do from Finance to Social Worker

It means you are driven by improving community and ready to serve our neighbors in need. You care about important issues like mental health, HIV prevention and care, affordable housing, and improving the overall health of your community.

You see challenges as opportunities and enjoy learning new things. You are self-motivated with an ability to shift priorities based on the need of the clients, and Agency. You believe that change is possible and ready to do the necessary work to make it happen.

At Broward House, we are doers. Words are good, but action is better. Our work is serving others, providing care to people living with HIV and uplifting our most vulnerable communities.

We are a united group, guided by our Core Values We are Authentic, Consistent, Adaptable, and Resolute in our mission. Dignity is our foundation and client care is at the center of everything we do. We believe everyone has value and deserves to be seen, heard, and empowered!

If this describes you YOU may belong here! We are your people.

Your Contribution To Our Success!

This position is responsible for assisting the Director in managing daily facility operations, ensuring compliance with regulatory requirements and best practices.

Essential Duties And Responsibilities

• Monitor, evaluate and implement facility and program quality assurance, improvement and clinical integrity through chart reviews, surveys, policy and procedure revision and other applicable means to enhance efficiency and quality of care.
• Monitor program productivity, outcomes, and service delivery goals.
• Assist in conducting regular inspections and audits to ensure regulatory compliance.
• Provide input, oversight, and monitoring of program activities, including development of collaborating agencies and relationships with Department of Corrections and other treatment providers.
• Supervise daily activities of assigned staff and staff training, promoting teamwork and a positive work culture.
• Monitor and support clinical competencies of behavioral health therapists through accepted discipline supervision standards.
• Attend and facilitate community, program, and staff meetings as well as trainings, as determined by Director.
• Assist with staff shift scheduling to ensure appropriate facility and program coverage and complete performance evaluations of assigned staff.
• Ensure residents receive personalized care and support, addressing individual needs and preferences, and provide clinical intervention as needed.
• Address and document client and provider concerns prior to the grievance procedure and Director's involvement.
• Assist with intake assessments for prospective residents for admission determination.
• Help maintain accurate records and documentation related to resident care and facility operations.
• Support initiatives that foster relationships with residents' families and the local community.
• Help organize events and activities that promote resident engagement and well-being.
• Represent the agency at community forums and provider consortia.
• Other duties as assigned.

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Advanced knowledge of HIV disease, intervention and prevention.
• Advanced knowledge of Substance Abuse and Mental Health intervention and prevention.
• Knowledge of AHCA and accreditation standards preferred
• Knowledge of DCF standards preferred
• Knowledge of Basic Case Management Skills
• Critical review of policies and procedures
• Ability to respond to critical/crisis situations effectively
• Knowledge of management principles and practices
• Creative and solution focused
• Effective verbal and written communication skills
• Ability to handle confidential information appropriately
• Ability to establish and maintain effective working relationships with employees, collaborating agencies and the public
• Ability to demonstrate and model culturally competent behavior
• Moderate to advanced computer skills required: Microsoft Office, Multiple Databases, Scheduling Programs
• Basic math skills required: addition, subtraction, multiplication, and division
• Ability to work independently with minimal direction
• Basic office equipment operation skills
• Ability to work under pressure and to assess changing priorities and competing deadlines is essential
• Flexibility and ability to cope with several tasks simultaneously
• Must be physically and mentally fit to respond to emergency situations.

ADA

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Positions Supervised

Department staff including behavioral health therapists, social workers, administrative and resident support staff.

Education And Work Experience

• Master's degree Social Work, Mental Health Counseling or Marriage and Family Counseling with a Florida State License as LCSW, LMHC or LMFT
• Five years' experience in Human Service services, Residential and/or Substance Abuse Treatment experience preferred
• Two years of supervisory and program management experience

Certificates, Licenses, Registration

• Florida State License as LCSW, LMHC or LMFT or RN
• Valid Florida Driver's License and ongoing proof of insurance
• AHCA Level II background screening
• HIV 500
• Florida ALF Core Training and Administrator
• HOWPA / HUDE Certifications

Important Notes

Applicants must submit to and pass a Level 2 Background and Pre-employment Drug Screening.

AHF Commitment

We at Broward House believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.