Sales Engineer

About Avoca Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue-all at a speed and consistency unmatched by human call centers. We've expanded to 100 employees in under two years, backed by a high-energy, in-office culture across our NYC headquarters and Santa Barbara office. In a $500B+ market where missed calls mean lost business, we're building the category-defining platform for AI-driven customer engagement. We're serving the largest brands in home services, and grew 10x in 2025. With a high-performance, in-office team in NYC, we're moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact. About the Role As a Sales Engineer, you'll act as the technical authority embedded directly in the sales process. You'll partner closely with Account Executives to support complex, high-stakes deals, bringing technical clarity, credibility, and confidence to customer conversations. You'll work at the intersection of Sales, Product, Engineering, AI, and Customer Operations, helping prospects understand how Avoca fits into their technical and operational environment. This role supports both inbound and outbound motions and is critical to scaling sales-led growth while maintaining technical rigor and execution quality. What You'll Do Lead technical deep dives, tailored demos, and solution walkthroughs for mid-market and enterprise prospects. Run structured technical discovery to understand customer systems, workflows, and integration needs. Design and validate customer-specific solutions that meet technical, operational, and business requirements. Serve as the primary technical owner in pre-sales, partnering closely with Account Executives on deal strategy. Answer complex questions around product architecture, AI behavior, scalability, security, and implementation. Support pilots, trials, and technical validation efforts as needed. Address technical objections and advise on best-practice deployment and rollout strategies. Collaborate with Product, Engineering, AI Enablement, RevOps, and customer teams to unblock deals and share field insights. Ensure smooth handoffs from pre-sales to post-sales and contribute to pre-sales playbooks, demos, and technical messaging. What You'll Bring 4+ years of experience in a Sales Engineer, Solutions Engineer, Solutions Consultant, or similar pre-sales technical role in B2B SaaS Comfortable leading technical conversations with mid-market and enterprise customers across complex sales cycles Strong understanding of SaaS architectures, APIs, and integrations Able to clearly explain complex technical concepts to both technical and non-technical audiences Trusted, credible, and customer-oriented in high-stakes sales environments Comfortable managing multiple deals and stakeholders simultaneously Experience supporting enterprise or technically complex sales motions Familiarity with AI-powered products, conversational AI platforms, or data-driven systems Background in implementations, technical program management, customer onboarding, or post-sale handoffs Familiarity with call center software, communications platforms, or CRM integrations Who You Are Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments. Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously. Autonomous, self-directed, and comfortable working with ambiguity. A proactive and effective communicator. You are collaborative, organized, and efficient. Eager to work in person at our NYC office full time. Why Avoca At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity. We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.