Technical Support AnalystVirtualVocations • Austin, Texas, United States
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Technical Support Analyst
VirtualVocations • Austin, Texas, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Response Support Analyst I.
Key Responsibilities
Provide first-level technical support for hardware, software, network, and access issues
Troubleshoot and resolve issues while promoting self-help resources and managing ticket backlog
Participate in on-call rotations and ensure high standards in work quality and client relations
Required Qualifications
Currently enrolled in a tech / computer science program or relevant support center experience
Minimum 1 year of technical customer service or equivalent training
Proficient in PC, laptop, printer, and peripheral hardware support
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