Billing Operations Manager

Experienced Manager For Epayments Department

GCPay, an Autodesk Company, is seeking a manager that is responsible for overseeing our ePayments department. This person will lead a team responsible for customer and subcontractor financial account onboarding, reconciling funding and payment issues that arise, training customers and providing support to our sales and onboarding teams as it relates to information on the GCPay ePayment offering. This is an exciting opportunity to drive significant impact in a growing business at Autodesk. This position offers remote work capability and has limited travel requirements.

Responsibilities

• Work directly with our payments partner, AvidXchange, to ensure smooth process for onboarding, compliance management and payments
• Liaison with GCPay Product Management team to enhance ePay offering. Future liaising with Autodesk Build Product team to guide development into Build if or when required
• Manage escalations from ePay specialists as well as GCPay customer support team
• Set goals and KPIs to measure success of the individuals and team
• Oversee team performance and growth including but not limited to coaching, mentoring, developing staff
• Build and nurture strong, long-lasting relationships with ePay clients, acting as a point of contract for escalations and strategic discussions

Qualifications