Hospice Director

About Tufts Medicine Care at Home

Care at Home is the region's most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire.

Job Overview

Under the direction of the

Vice President / Chief Clinical Officer

, this position

is responsible

for

all community and hospice house performance metrics and program functions that include

ensuring

the quality of all services to meet / exceed industry standards; the agency meets / exceeds budgeted ADC goals for growth, GIP revenue, operating

income

and patient satisfaction.

Job Description

Minimum Qualifications

1.

Bachelor's degree in Nursing

(BSN).

2.

Massachusetts RN Licensure.

3.

Three

(3)

years

of

experience in community hospice clinical operations and management

Experience in progressive healthcare management

Preferred Qualifications

1.

Master of Science in

Business

Administration (MBA)

or related field.

Duties and Responsibilities

The

duties and responsibilities listed

below

are intended to describe the general nature of work

and

are not intended to be an all-inclusive list

Other duties

and responsibilities

may be assigned.

1.

Works with Medical Director to deliver

optimal

hospice care.

2.

Ensures contribution from all IDT members in delivery of hospice care for each patient.

3.

Maintains

measurement monitors of critical functions and corrects systems to ensure identified thresholds are met.

4.

5.

Implements corrective actions to improve clinical performance,

workflow

and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action.

6.

Maintains

current knowledge of

HealthWyse

and uses software effectively to

monitor

operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed.

7.

Hires, coaches, develops, and

monitors

staff productivity and performance. Address and

documents

employee performance issues

in a timely manner

8.

Utilizes

team building skills to promote

optimal

team performance and support.

9.

Prepares and delivers balanced and professional performance evaluations

in a timely manner

10.

Ensures retention of qualified staff

When staff exit,

utilize

exit interviews to prompt changes.

11.

Works with VP to administer indigent and grant monies when available

12.

Works with Volunteer Coordinator to meet the needs of Hospice patients.

13.

Assists with DPH and Joint Commission site visits.

14.

Participates

in development and revising of policies and procedures when needed.

15.

Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues.

16.

Reports Compliance

concerns to

the CEO or Chief Compliance Officer when applicable.

17.

Promotes hospice services within the community, develops effective relationships with referral sources, and

maintains

liaison with community agencies, municipal, financial, and spiritual resources.

18.

Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics.

19.

Works with the VP / CFO

regarding

accounting, collections, cash flow,

budget

and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity / cost-benefit plans as

appropriate

20.

Acts as a team player with management staff to handle problems in a proactive manner and

maintains

a positive and supportive attitude while

maintaining

appropriate management

boundaries. Ensures coordination / cooperation horizontally and vertically throughout the organization.

21.

Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance.

22.

Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and

demonstrates

compliance with Home Health Foundation policies and procedures.

Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement.

Establish

es

visit and patient / staff standards against which to measure performance and staffing need.

Utilizes

problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness

Communicates expectations to employees in a clear manner including updates and changes.

Physical Requirements :

tanding and walking for extensive periods of time.

Occasionally requires lifting and carrying items weighing up to 10 pounds.

Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and

possible exposure

to radiation, lasers, electric shock, etc.

Regularly exposed to the risk of bloodborne diseases and other transmissible infections

Contact with patients under

wide

variety of circumstances

Subject to varying and unpredictable situations

Ability to h

andle emergency and crisis situations

Subjected to irregular hours

May have contact with hazardous materials

Skills & Abilities :

Strong leadership and emotional intelligence skills

Tact, diplomacy

and sensitivity in dealing with customer and staff relations

Maintains

current knowledge

of, and

ensures adherence to : laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organization's policies and procedures.

Abi

lity

to communicate effectively, both verbally and in writing.

Good analytical and budget management skills.

Able to

provide

own

transportation for

job related

meetings and appointments outside the office.

Understands operations of organization.

Promotes effective change

Exercises independent judgment

Ability to delegate

Understands organizational human behavior

Utilizes

critical thinking skills

Job Profile

Summary

This role focuses on providing professional and nonprofessional nursing care services

in accordance with

physician orders

In addition, this role focuses on performing the following Home Care Nurse duties : Assesses, plans, implements, and evaluates the care needs of a designated group of patients or

provides

nursing care and

identified

clinical support tasks within the scope of practice for achievement of the patient's plan of care as directed

Provides

professional nursing care to patients. Requires a nursing license

A professional individual contributor role that may direct the work of other

lower level

professionals or manage processes and programs

The majority of

time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically

acquired

through advanced education

A role that manages experienced professionals who exercise latitude and independence in assignments

Responsibilities typically

include :

policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and

influences

others outside of own job area

regarding

policies,

practices

and procedures.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range

$134,525.66 - $171,524.44