Help Desk Analyst

Job Title : Help Desk Analyst

Department / Group : Business Division A / Methodist

Reports to : Project Manager MLH

Classification Part-time (hourly) non-exempt

Role and Responsibilities

The Help Desk Analyst will support Methodist Le Bonheur Healthcare IT, providing phone-based customer service for password management and user account issues. They must follow guidelines to protect Methodist systems from unauthorized access while managing identities and access rights.

Key Responsibilities :

• Communicate effectively with clients, coworkers, and leadership to ensure clear and efficient information exchange.
• Troubleshoot client account issues using available resources and provide timely resolutions.
• Document all calls and interactions within the online ticketing system accurately.
• Deliver high-quality customer service to clients over the phone, ensuring their needs are met.
• Provide secure and professional support for password resets and account unlocks, adhering to security protocols.

Key Accountabilities :

Competencies :

Qualifications and Education Requirements :