Service Delivery Associate Engineer

Job Description

Job Description

Description :

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with nearly 700,000 badges in use. The cloud-based CENTEGIX Safety Platform™ initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in nearly 15,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

Purpose

We are seeking a skilled and motivated Service Delivery Associate Engineer to join our dynamic team. As a Service Delivery Associate Engineer at Centegix, you will play a crucial role in ensuring a seamless provisioning and delivery experience of CENTEGIX hardware to be deployed to the customers site during the onboarding process, providing technical support to our customers, and contributing to the overall success of our organization.

Position Responsibilities

• Service Provisioning : Apply network configurations to CENTEGIX hardware and ensure equipment is properly connected to the customers network. Promptly verifying hardware connectivity so the install field team can complete the peripheral equipment install. Configure software components of Centegix safety platform, including CrisisAlert™, Safety Blueprint and Visitor Management solutions and desktop client installations.
• Technical Support : Serve as a primary point of contact for customers during onboarding to provide exceptional technical support and troubleshooting assistance. Collaborate with internal teams, including Onboarding, Command Center, Customer Support, Field Services, Sales, and Engineering, to address and resolve customer inquiries, concerns, or issues in a timely and effective manner. Communicate technical concepts and solutions clearly to non-technical individuals.
• Incident Management : Respond to and manage system incidents reported by customers, ensuring timely resolution and minimizing any disruptions to their operations. Document incidents, investigate root causes, and implement preventive measures to mitigate similar incidents in the future. Maintain comprehensive incident logs and reports for analysis and improvement purposes. Perform routine system maintenance tasks, such as software updates, hardware checks, and configuration adjustments to prevent future incidents.
• Collaboration and Cross-Functional Support : Collaborate with cross-functional teams, such as Product Management, Engineering, Field Services, Command Center and Customer Support, to provide valuable insights and feedback based on customer interactions and experiences. Contribute to the development and improvement of our products and services by providing input on user requirements, system enhancements, and feature requests.
• Continuous Learning and Professional Development : Stay up-to-date with the latest technological advancements, industry trends, and best practices in the field of safety and emergency response systems. Actively participate in training programs, workshops, and seminars to enhance your technical skills and knowledge. Share your learnings and insights with the team to foster a culture of continuous improvement.

Requirements :

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Solid understanding of network protocols, including TCP / IP, DHCP, DNS and ability to configure network hardware

Excellent interpersonal and communication skills, with the ability to communicate technical concepts effectively to non-technical individuals.

Strong analytical skills with the ability to analyze complex issues, identify root causes, and propose effective solutions.

Flexibility to adapt to a fast-paced and evolving environment.

What’s in it for you?

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate