Job Title: Performance & Coaching Specialist
Location: Towson, MD
Employment Type: Full-Time
About the Role
Stouffer Legal is looking for a Performance & Coaching Specialist who can work closely with our attorneys to enhance communication, elevate the client experience, and drive measurable performance improvement. This position plays a critical role in ensuring our attorneys are consistently delivering five-star experiences while achieving individual and team goals.
Key Responsibilities
- Provide one-on-one coaching to attorneys to improve communication and client engagement
- Lead weekly team meetings with 10–20 people to deliver instruction, feedback, and motivation
- Review recorded or live client presentations and provide performance-enhancing feedback
- Collaborate with other departments (workshop, client services, business development) to optimize conversions
- Develop and implement ongoing coaching programs aligned with company goals
- Train new hires using company materials and custom-developed content
- Deliver coaching across all performance levels, including low performers with improvement plans
- Monitor and report department and individual performance metrics weekly
- Use varied coaching techniques to accommodate different learning styles and goals
Core Competencies
- Strong performance coaching and motivational leadership skills
- Ability to build a growth-oriented, high-accountability culture
- Experience setting benchmarks and coaching teams to exceed them
- Skilled in training development and delivery (individual and group)
- Familiar with conversion metrics and performance tracking across a revenue funnel
- Capable of working across departments to align training with business objectives
- Confident in presenting, giving feedback, and coaching both new and seasoned professionals
- Proficient with Windows-based systems and Microsoft Office 365
Benefits
- Pay day twice a month on the 7th and 21st
- Eligible for benefits upon start date
- Health Insurance (CareFirst) with 50% company contribution
- Dental and Vision Insurance offered
- Short-term and Long-term Disability Insurance 100% paid by company
- Basic Group-Term Life Insurance 100% paid by company
- 401k Contribution with up to 4% match, no vesting period
- Paid-time off starts at 15 days per year and increases with tenure
- 7 paid holidays
- Employee discount
- Paid training
What You Can Expect in the Hiring Process
- Submit application
- Phone interview (10–15 minutes)
- Virtual (Microsoft Teams) interview (1 hour)
- Complete candidate assessment (emailed to you)
- In-person interview (1 hour)
- Job offer
- You're hired!
Application Instructions
- Please include a cover letter, resume, and statement of interest with your application.
- If you're passionate about coaching professionals, driving performance, and contributing to a high-growth estate planning law firm, we want to hear from you!
- We look forward to reviewing your application and welcoming the newest member to our team!
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of our Firm.
Performance & Coaching Specialist • Towson, MD, US
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