Receptionist

Overview

The Receptionist is responsible for ensuring each employee, customer and visitor has a positive experience when calling or visiting the home office. The goal should always be to provide "You First" customer service.

Responsibilities

The essential functions in this job description are not all-inclusive of this position's duties and responsibilities. Reliable and dependable attendance is required.

• Answer and transfer incoming phone calls in a timely and professional manner.
• Greet visitors and direct them to the correct employee.
• Distribute key fobs to visitors and maintain list of dates received and returned.
• Keep the reception area and conference rooms organized.
• Answer questions about new restaurant openings and general inquiries (phone numbers and addresses).
• Manage and update phone lists in Smartsheets.
• Maintain knowledge of the organizational structure, home office employee names and titles.
• Assemble new hire office supplies and welcome gifts.
• Order new hire signage (office door or name plate) and business cards depending on position.
• Sort and distribute incoming USPS mail, UPS, FedEx, and Amazon packages.
• Prepare outgoing FedEx packages as needed for senior leadership team.
• Maintain home office accounts for FedEx, Staples, and Amazon.
• Work with facilities specialist when service orders need placed for office repairs.
• Maintain copiers and mail machine, including supplies and submitting service orders as needed.
• Order office supplies through Staples or Amazon.
• Order snacks from Costco and BJs for breakroom.
• Place fresh fruit delivered each Monday morning in the break room.
• Order lunch and send invites to home office employees for Friday luncheons.
• Put clean dishes away and keep the break room stocked with supplies, fresh fruit, and snacks.

Qualifications

Who We Are

First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using the freshest ingredients available. Guided by its "Follow the Sun" culinary philosophy, First Watch's chef-driven menu rotates five times a year to feature the highest-quality flavors at their peak, offering elevated executions of classic favorites, fresh juices like the Kale Tonic, and fan favorites such as the Lemon Ricotta Pancakes, Quinoa Power Bowl and signature Million Dollar Bacon. For every kid's meal served, First Watch proudly donates a portion to organizations and causes making a positive impact in our communities - raising more than $1.7 million to date. A recipient of hundreds of local "Best Breakfast" and "Best Brunch" awards, First Watch was voted 2025's #1 Best Breakfast by Newsweek's Readers' Choice Awards and was also named 2025 and 2024's #1 Most Loved Workplace® in America by the Best Practice Institute (as seen in The Wall Street Journal), after appearing on the list in 2022 and 2023 as well. With a commitment to quality, hospitality and community, First Watch is redefining Daytime Dining across more than 620 restaurants in 32 states. For more information, visit www.firstwatch.com.

First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.