Senior Analyst - Commercial Collections & Compliance

Overview

The Commercial Collections & Compliance Analyst supports the operational performance of our retail real estate portfolio by creating systems, improving workflows, and delivering clear reporting for Operations, Asset Management, and Leadership. This role serves as a cross-functional coordinator with Leasing, Lease Administration, Legal, and Property Management to ensure accuracy, compliance, and timely resolution of tenant financial and operational obligations.

*Hybrid schedule available at our main office in Baltimore.

Key Responsibilities

1. Commercial Collections Management

• Lead the end-to-end collections process across the retail portfolio; build proactive workflows, tiering, triggers, and dashboards beyond standard automated reports.
• Manage arrearages 60+ days past due, escalating to legal, outside counsel, or enforcement actions when appropriate.
• Support bankruptcy tracking and reporting with guidance from Retail Leasing leadership and Legal.
• Coordinate payment plans and settlement agreements in partnership with Leasing.
• Oversee legal collections and evictions with outside counsel, ensuring accurate tracking across the portfolio.

2. Post-Eviction Recovery & Analysis

• Analyze post-eviction collectability and recommend recovery strategies.
• Manage the full post-eviction recovery process with outside counsel, including tracking outcomes and evaluating cost-benefit KPIs.
• Provide recovery performance reporting to Operations and Asset Management.

3. Compliance Monitoring: Sales Reporting & COIs

• Track and collect delinquent sales reports; conduct high-level audits for reasonableness and reporting frequency.
• Monitor tenant COI compliance and intervene when Lease Administration and Legal escalations are exhausted.
• Engage directly with tenants when necessary, requiring strong interpersonal and negotiation skills.
• Maintain accurate compliance records and communicate status updates internally.

4. Reporting, Metrics & Business Intelligence

• Maintain and enhance a quarterly BI matrix capturing key metrics such as arrearages, collections performance, recovery rates, COI compliance, and sales reporting compliance.
• Standardize processes and develop automated or semi-automated workflows where feasible.
• Produce actionable portfolio-level insights for senior leadership.

5. Cross-Functional Collaboration & Communication

• Serve as the central liaison across Leasing, Lease Administration, Legal, and Property Management.
• Ensure alignment on tenant status, collection strategies, compliance issues, and next steps.
• Provide timely updates and insights to Operations and Asset Management.

Qualifications

• 3–5+ years in commercial property management, collections, lease administration, or similar role; retail experience preferred.
• Strong analytical capabilities, including BI tools, Excel, and portfolio reporting.
• Proven ability to build systems, workflows, and standardized processes.
• Excellent cross-functional communication and coordination skills.
• Working knowledge of commercial leases, legal processes, and tenant compliance requirements.
• Highly organized and effective in a fast-paced owner-operator environment.

Founded in 1960, we've been named Best Workplaces 2025 by Fortune magazine.