Customer Support Quality LeadVirtualVocations • Park Row, Texas, United States
[error_messages.no_longer_accepting]
Customer Support Quality Lead
VirtualVocations • Park Row, Texas, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
[job_alerts.create_a_job]
Quality Lead • Park Row, Texas, United States
[internal_linking.similar_jobs] A company is looking for a Customer Support Engineer who will bridge communication between customers and technical teams.
Key Responsibilities Serve as a primary technical contact for customers, i...[show_more] 
Join our growing team as a Customer Support Associate to provide excellent service to customers and team members, maintain accurate records and documentation, and assist with organizing, stocking, ...[show_more] A company is looking for a Customer Support Agent.Key Responsibilities Handle support tickets through an online help desk for player-related questions and issues Identify areas for support artic...[show_more] A company is looking for a Customer Support Operations Generalist.Key Responsibilities Communicates with corporate personnel and external customers, responding to correspondence through various c...[show_more] Customer Support Specialist with Federal / Veterans Affairs Experience.Key Responsibilities Provide Tier 1-Tier 2 support for applications and infrastructure Analyze pipeline logs, detect issues...[show_more] A company is looking for a Freelance Customer Support Representative for US hours.Key Responsibilities Triage, answer, and solve incoming customer requests Investigate and troubleshoot problems ...[show_more] As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provi...[show_more] A company is looking for a Vice President of Customer Support.Key Responsibilities Define and execute the global support strategy to enhance customer experience and platform reliability Oversee ...[show_more] A company is looking for a Supplier Success Professional (Customer Support) - Bilingual Portuguese / English.Key Responsibilities Provide professional support to all customers and assist them in na...[show_more] A company is looking for a Remote Customer Support Agent (P&C).Key Responsibilities Respond to inbound calls from existing customers Process service requests such as adding / removing vehicles and...[show_more] A company is looking for a Customer Support Manager to oversee a team and enhance customer satisfaction.Key Responsibilities Manage a team of Customer Support Engineers and support global custome...[show_more] A company is looking for a Customer Support Administrator, EMEA - Temp.Key Responsibilities : Creates and validates sales orders, providing guidance to resolve errors Coordinates internal and ext...[show_more] A company is looking for a Customer Support Associate I.Key Responsibilities Manage a steady volume of inbound customer inquiries via phone, live chat, and email Work cross-functionally to resol...[show_more] A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...[show_more] A company is looking for a Technical Customer Care Specialist.Key Responsibilities Provide technical customer support via phone, email, and chat to resolve product issues Maintain expert-level k...[show_more] A company is looking for an ASL Customer Support Representative (Remote).Key Responsibilities Provide exceptional customer service in ASL by addressing account-related and technical support inqui...[show_more] A company is looking for a Technical Customer Support Specialist.Key Responsibilities Triaging customer issues and debugging problems related to the AI platform Collaborating with engineering an...[show_more] A company is looking for a Customer Support Specialist, DNA Synthesis - EMEA.Key Responsibilities : Respond to and resolve product, service, and order inquiries via email, chat, and phone Perform...[show_more]
Customer Support Engineer
VirtualVocations • Park Row, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Associate
TradeJobsWorkforce • 77263 Houston, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Agent
VirtualVocations • Sugar Land, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Operations Specialist
VirtualVocations • Park Row, Texas, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Senior Customer Support Specialist
VirtualVocations • Sugar Land, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Customer Support Representative
VirtualVocations • Park Row, Texas, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Specialist
TradeJobsWorkforce • 77263 Houston, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Vice President of Customer Support
VirtualVocations • Sugar Land, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Bilingual Customer Support Specialist
VirtualVocations • Sugar Land, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Georgia P&C Licensed Customer Support Agent
VirtualVocations • Park Row, Texas, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Manager
VirtualVocations • Park Row, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Administrator
VirtualVocations • Park Row, Texas, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Associate
VirtualVocations • Park Row, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Customer Support Manager
VirtualVocations • Sugar Land, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technical Customer Support Specialist
VirtualVocations • Sugar Land, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
ASL Customer Support Representative
VirtualVocations • Park Row, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technical Customer Support Engineer
VirtualVocations • Park Row, Texas, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Specialist
VirtualVocations • Sugar Land, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]