Account Manager

Description:

VETERANS ARE ENCOURAGED TO APPLY

Lonestar Equipment Solutions is seeking an experienced and relationship-driven Account Manager to support and expand our Tool & Equipment rental business. This role is ideal for a customer-focused professional who excels in fast-paced environments and takes full ownership of client satisfaction and retention. While the title is not traditionally branded as “sales,” the position requires a strong sales-minded approach to drive rental revenue, service adoption, and long-term customer partnerships.

The Account Manager will manage key rental accounts, develop new business, and coordinate with operations to ensure customers receive the right equipment, on time, with exceptional support.

Responsibilities:
• Manage and grow an assigned portfolio of contractor, industrial, and commercial rental accounts to support company revenue targets.
• Develop new business opportunities through prospecting, site visits, referrals, and relationship building within the construction and industrial markets.
• Maintain strong, long-lasting customer relationships through proactive communication, problem solving, and exceptional service.
• Understand customer jobsite needs and recommend appropriate rental equipment, tools, and service solutions.
• Collaborate closely with Operations, Dispatch, Service Technicians, and Rental Coordinators to ensure accurate orders, timely deliveries, and smooth jobsite execution.
• Support equipment pricing, quotes, rental agreements, and contract renewals.
• Maintain accurate pipeline updates, customer activity notes, and account information within the CRM system.
• Stay informed about equipment capabilities, new products, market trends, and competitor offerings.
• Visit jobsites, attend customer meetings, and represent Lonestar Equipment Solutions at industry events, trade shows, and association activities.
• Resolve customer issues or escalations in coordination with branch leadership.
• Perform other duties as assigned by leadership.

Requirements:
• 3–5+ years of experience in account management, rental sales, construction equipment, or tool rental industry strongly preferred.
• Strong knowledge of rental equipment, jobsite applications, and equipment capabilities (or willingness to learn quickly).
• Excellent communication, relationship-building, and customer service skills.
• Ability to work independently, prioritize tasks, and manage multiple accounts simultaneously.
• Strong problem-solving abilities and a proactive, customer-first mindset.
• Proficiency with Microsoft Office Suite and CRM systems.
• Ability to build rapport and earn customer trust through reliable support and consistent follow-through.
• Bachelor’s degree in business, sales, or a related field preferred but not required.

Physical Requirements:
• Ability to travel to customer sites, job sites, and industry events as required.
• May be required to lift up to 25 lbs.
• Must be able to remain in a stationary position for extended periods when completing administrative tasks.
• Regularly operates a computer and other office equipment.

Benefits:
• Medical, dental, life, and vision insurance
• 401(k) Retirement Plan with company match
• Paid Time Off
• Specified Holiday Pay

Disclaimer:
This job description outlines the general responsibilities and requirements for the position. Additional duties may be assigned as needed to meet business objectives.

At Lonestar Equipment Solutions, we MAKE IT HAPPEN by providing reliable equipment, exceptional service, and trusted partnerships across every job site we serve.

Requirements: