Director Quality Assurance, Commercial HVAC

About this role

The Director, Quality Assurance owns the execution of long-term Quality Assurance strategy and operational direction for Carrier’s Commercial HVAC business. The role sets strategies and develops projects and processes to ensure continuous quality improvement. The position will partner with key leadership and stakeholders including engineering, the factory, suppliers, and the field. The Director provides guidance and leadership across the organization in the implementation of plans and procedures that drive achievement of Quality goals.

Key Responsibilities :

Establishes and implements long-term quality strategy, including plans, guidelines, policies and processes, to ensure the achievement of quality targets.

Leads development of organization projects and processes to ensure overall quality is continuously improving.

Leads team collecting and analyzing quality information from multiple sources to develop long-term quality strategy and programs.

Leads team providing production process analyses, ensuring quality standards are met and making recommendations for quality improvement

Required Qualifications

Bachelor’s degree

10+ years of installation quality experience for a field based business

Travel 40%

Preferred Qualifications

HVAC and software service experience

Factory production quality experience

Collaborative and bias for action

Able to influence and drive change

Customer centric and solution oriented