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Bilingual Patient Assistance Representative
Bilingual Patient Assistance RepresentativeLegacy Community Health • Houston, TX, US
Bilingual Patient Assistance Representative

Bilingual Patient Assistance Representative

Legacy Community Health • Houston, TX, US
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Benefits Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term Disability $0 Copay for Legacy Provider visits $0 Copay for prescriptions filled at Legacy Pharmacies Travel Insurance & Pet Insurance Subsidized Gym Membership And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location :

  • Legacy Montrose - 1415 California St.

Houston, TX 77006 Patient Assistance Representative (Bilingual :

  • English / Spanish) - Job Overview Schedule : Rotating Schedule At Legacy Community Health, we're more than just a healthcare provider—we're a family dedicated to transforming lives through our innovative support programs.
  • As a Patient Assistance Representative, you'll be at the heart of our mission, making a real difference by ensuring our clients have access to the medications and financial assistance they need.
  • Be a pivotal part of our Ryan White Grant programs, supporting initiatives like ADAP, LPAP, EFA, and Health Insurance Assistance.
  • Integrate seamlessly into our team, ensuring smooth documentation and program management.
  • Use your tech-savvy skills to enhance client communication and service delivery.
  • Help break down barriers to healthcare, driving a positive impact on community health.
  • We invite you to join our dynamic team where passion meets purpose, and contribute to a revolution in healthcare delivery.
  • Key Responsibilities Utilize your expertise in Ryan White Grant programs to support our patients' needs for medication and insurance assistance.
  • Engage warmly with clients to collect necessary documentation for program enrollment.
  • Process applications efficiently, ensuring timely execution of payments.
  • Keep an accurate and up-to-date list of program participants to enhance our program's efficacy.
  • Maintain regular communication with clients to ensure ongoing engagement and eligibility.
  • Handle incoming requests promptly for effective resolution.
  • Accurately document patient interactions in digital records, supporting data-driven decisions.
  • Conduct regular audits and reviews to maintain reporting accuracy and compliance with grant standards.
  • Collaborate with team members and service providers to optimize client support and care delivery.
  • Participate in special projects and additional duties to drive organizational success.
  • Minimum Qualifications High school diploma required.
  • At least 1 year of healthcare experience or 3 years of customer service experience, preferably in healthcare.
  • A strong understanding of healthcare terminology, HIV treatment, and related medications is desired.
  • Familiarity with insurance processes and COBRA is preferred.
  • Exceptional written and verbal communication skills.
  • Proficiency in MS Excel and MS Word.
  • Bilingual in Spanish is preferred.
  • About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.
  • With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities.
  • By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.
  • At Legacy, we know our success is powered by our people.
  • We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.
  • Explore our open positions and see if a career at Legacy is right for you.
  • At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do.

    • To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department :

  • Approachable & Collaborative We bring our expertise without ego.
  • In a collaborative healthcare environment, humility fosters trust and teamwork.
  • Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help.

    • We stay grounded in our purpose :

  • to serve patients and communities with compassion and humility.
  • Driven & Committed We are driven by a deep commitment to excellence in patient care and organizational improvement.
  • Our employees take initiative, embrace challenges, and go the extra mile to support our mission.
  • Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
  • Perceptive & Thoughtful Communicators We value emotional intelligence as much as clinical or technical skill.
  • Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism.
  • They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.
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