Customer Care Associates - Bilingual Spanish and English OnlySparks Group • Irving, Texas, United States
Customer Care Associates - Bilingual Spanish and English Only
Sparks Group • Irving, Texas, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [filters_job_card.quick_apply]
[job_card.job_description]Required : High school diploma, GED, or equivalent. Proven experience : At least 2+ years in a customer service or support role. Tech-savvy : Proficient with Microsoft Office (especially Teams) or Google Suite, and experienced with client management systems. Adaptable and precise : Thrives in fast-paced, high-volume environments, maintaining exceptional attention to detail. Performance-driven : Consistently meets or exceeds KPIs, adheres to schedules, and delivers on deadlines. Tax / banking / mortgage / real estate industry servicing experience preferred Contact Center experience strongly preferred Must be able to pass an extensive background screening, including criminal, education verification, employment verification, and a drug screen.
Job Summary / Company : Sparks Group has partnered with a global company that is seeking Customer Care Associates for a hybrid opportunity near Dallas, TX, You must live in a commutable distance as this opportunity reports onsite each week. If you are looking for a fulfilling career in customer care this could be the perfect opportunity for you! As a Customer Care Associate, you'll be the professional, welcoming voice of the company in a dynamic production setting. Your dedication to customer satisfaction will be paramount as you grow your skills. Please apply today!
Responsibilities :
- Manage customer inquiries : Respond to approximately 22-25 daily calls regarding mortgage escrow and tax questions for clients.
- Provide comprehensive solutions : Identify customer needs, research issues across up to 10 different systems, analyze data, and offer accurate solutions and guidance.
- Document and escalate : Thoroughly document customer interactions and use internal tools for efficient escalation when needed.
- Utilize diverse software : Master various contact center management systems like Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya / Verint, Genesys, Five9, or ZOOM International.
- Exceed performance goals : consistently meet or surpass individual production metrics and quality KPIs, including client contractual service levels.
- Maintain professionalism : Always act professionally and appropriately, strictly adhering to schedules and attendance guidelines.
- Additional Tasks and duties as assigned.
Qualifications / Background Profile :
[job_alerts.create_a_job]
Customer Care Associate • Irving, Texas, United States
[internal_linking.related_jobs]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
This Jobot Consulting Job is hosted by : Christian Aviles.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Our client is one of the largest security integr...[show_more]
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
Mercor is seeking • •native Spanish speakers • • who are also • •marketing professionals • • based in • •Latin America or Spain • •.
This role combines your • •marketing expertise • • across a wide variety of d...[show_more]
ROLE IMPACT This role serves as the first point of contact for customers seeking information about coverage and eligibility.
As a key member of the service team, the Customer Advisor ensures a high-...[show_more]
The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers...[show_more]
Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more])
WHEN YOU WORK FOR US, WE WORK FOR YOU.With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country.
You also get unmatched service.From the moment you...[show_more]
Looking for extra income but not sure where to start? We’re hiring people to explore and review online side hustles listed by FinanceBuzz.
No experience needed – just a willingness to try out differ...[show_more]
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment.
Associates seek to understa...[show_more]
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...[show_more]
A company is looking for a Customer Support Associate I.Key Responsibilities Manage a steady volume of inbound customer inquiries via phone, live chat, and email Work cross-functionally to resol...[show_more]
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on...[show_more]
Bilingual English and Spanish Member Loyalty Representative.Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time.At O...[show_more]
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...[show_more]
Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...[show_more]
AlliedTravelCareers is working with Medical Solutions to find a qualified Cath Lab Tech in Houston, Texas, 77030! Pay Information $2,575 per week About The Position A facility in Houston, TX is see...[show_more]
Bilingual Mortgage Customer Service Agent.At BOK Financial, our success starts with our incredible talent.We need a detail oriented customer service enthusiast like yourself to join our Mortgage Se...[show_more]
Remote Customer Care Associate
TurboTax • Euless, Texas
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Service Coordinator
Jobot • Waxahachie, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands
OCPA • Waxahachie, Texas, us
[filters.remote]
[job_card.part_time] +1
[last_updated.last_updated_30] • [promoted]
Remote Bilingual Spanish Marketing Expert - AI Trainer ($20-$60 per hour)
Mercor • The Colony, Texas, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Bilingual Customer Service Advisor
Monster jobs • Irving, TX, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Lead Retail Customer Service Associate
FedEx • Waxahachie, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Online Research Participants (Pay up to $3,000 / study) - high earning potential with flexible participation options (Hiring Immediately)
Maxion Research • Waxahachie, Texas, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Travel - Cath Lab Tech
Titan Medical (Nebraska) • Italy, TX, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Flexible Online Opportunity - Discover & Review Work-from-Home Gigs
Finance Buzz • Waxahachie, Texas, US
[filters.remote]
[job_card.temporary]
[last_updated.last_updated_30] • [promoted]
Client Success Associate (French Speaking)
Gartner • Irving, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Associate I
Dollar Tree • Waxahachie, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Associate
VirtualVocations • Grand Prairie, Texas, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Bilingual Call Center Representative | Spanish-English
MCI • Arlington, TX, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Bilingual English and Spanish Member Loyalty Representative
Oportun • Irving, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Associate I
USA Jobs • Arlington, TX, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Work From Home -Remote Content QA Reviewer
Outlier • Waxahachie, TX, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Cath Lab Tech - $2,575 per week in Houston, TX
AlliedTravelCareers • Midlothian, TX, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Bilingual Mortgage Customer Service Agent
BOK Financial • Irving, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]