Warehouse Supervisor/Team Lead

Warehouse Supervisor/Team Lead Job Profile

About the Company:

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. Established in 1996, the company supports some of the world’s largest multinational manufacturers across the microelectronics, semiconductor, pharmaceutical, life science, and medical device industries.

Job Summary:

The Warehouse Supervisor is responsible for leading operations in a critical spare parts management program at a busy client manufacturing site. This role requires hands-on experience in supply chain logistics, inventory management, people management, and client-facing operations. The ideal candidate will have a strong background in managing complex workflows, experience dealing with technical products and components, and the drive to ensure service level excellence, customer satisfaction, process efficiency, and continuous improvement.

Key Responsibilities:

• Oversee daily site operations including warehousing, goods receiving, order picking, delivery logistics, inventory counting, and general escalations.
• Lead, mentor, and manage a warehouse team to perform the highest level.
• Manage inventory accuracy, cycle counting, and reconciliation processes to ensure product availability and minimal obsolescence.
• Collaborate with supply chain and procurement teams to ensure timely availability of materials and efficient inbound/outbound logistics.
• Coordinate with internal logistics teams and external transport partners with respect to ensure timely delivery of product to internal/external customers.
• Management and motivation of Warehouse staff including cross training, holidays schedule & management of time & attendance system for direct reports
• Drive regular daily standup meetings with warehouse team and monthly operational meetings with management to discuss targets, resolve issues, and align on performance goals.
• Build and maintain strong relationships with key internal and external contacts to ensure smooth and successful operations.
• Drive root cause analysis and resolution of warehouse issues
• Monitor performance metrics (KPIs), track service levels, and implement initiatives to enhance operational efficiency and customer satisfaction.
• Maintain compliance with safety, quality, and regulatory standards, particularly in handling delicate or date-sensitive goods and equipment.
• Identify and implement continuous improvement projects (e.g., lean, 5S, Six Sigma) to streamline workflows and reduce waste.
• Work with HR to manage any performance or Employee Relations Issues
• Ensure compliance with EHS & Company policies & procedures including Employment Legislation.
• Ensure that house keeping standards are maintained to the highest level and the facility is audit-ready at all times.

Required Qualifications:

• Must have 3+ year experience in a warehouse supervisory / management position.
• Proven expertise in inventory control, material flow, goods in + out processes, and logistics.
• Strong computer skills required, MS Office, Excel proficiency, ERP/WMS systems experience.
• Highly organised and self-motivated.
• Excellent leadership, teamwork, and problem-solving skills.
• Track record delivering customer service excellence in previous roles.
• Flexible and Pro-active attitude, with an ability to embrace new ideas / initiatives when they arise.
• High attention to detail, innovative mindset, and willingness to adopt new ideas/practices.
• Well versed in Lean Management and formatting of SOPs for best practice of warehouse procedures
• Certification and experience operating Forklifts

Preferred Attributes:

• Passionate about collectively working to deliver the highest possible level of customer service.
• Previous experience working with an SAP ERP and WMS system an advantage.
• Experience dealing with industrial supplies, technical equipment, and cleanroom products.

Working Conditions:

• Hands on role with time split between desk-based work and on the floor supervision.
• May require occasional travel to other customer locations or regional company hubs.
• Flexibility to support after-hours or weekend operations as needed.