Customer Support SpecialistVirtualVocations • Cleveland, Ohio, United States
Customer Support Specialist
VirtualVocations • Cleveland, Ohio, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Specialist to join their team in a remote capacity.
Key Responsibilities
Provide multichannel inbound support via live chat, email, and phone, with a focus on high-volume technical execution
Resolve technical issues and provide product feedback while maintaining high customer satisfaction scores
Collaborate with the team to improve internal knowledge bases and support documentation
Required Qualifications
2+ years of experience in a contact center or technical support role within the SaaS industry
Proficiency with Zendesk or a similar CRM
Positive attitude towards AI evolution in the workplace and ability to quickly learn new software
Associate's degree or higher is preferred
A quiet and professional home workspace with high-speed internet and stable VOIP connection
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Customer Support Specialist • Cleveland, Ohio, United States
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